Samsung SCX 4521F All-In-One Laser Printer Logo
Posted on Jan 11, 2008
Answered by a Fixya Expert

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PRINTER SAYS PAPER JAM 23 ..

WONT PRINT AS KEEPS SHOWING PAPER JAM SYSTEM 2 WEEKS OLD
ERROR 23 SHOWS ON SCREEN.AFTER INSPECTION WE CAN NOT SEE ANYWHERE THAT PAPER MAY BE JAMMING .., PLEASE HELP GB

1 Answer

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  • Expert 417 Answers
  • Posted on Jan 12, 2008
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Joined: Dec 26, 2007
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Hi there have you tried the door at the back of the machine as there maybe a piece stuck in the fuser unit. If not open the back door and check that there is a small black lever in the middle of the two rollers sticking up as this is the sensor arm that determines that there is a paper jam or not. If this is still there then the paper will be stuck just after the paper cassette within the paper path.

Hope this helps you.

thanks J

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Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
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7
If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though. 
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Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on. 
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If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

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Step1
Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred. 
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Turn off the printer. 
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Remove any paper trays. Inspect them for wrinkled or damaged paper. 
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Open any other doors that give access to the printer's paper path and to the toner or ink cartridge. 
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