Microsoft Video Game Consoles & Games - Page 9 - Recent Questions, Troubleshooting & Support
I am the parent account
First - Do NOT include your personal information on a public forum such as Fixya. Instructions and a link are below. You'll have to prove the account and registered console are yours.
If you have forgotten your pass code for your Xbox 360, you can reset it by answering the pass code question you created when you set up parental controls.
If you don't remember your pass code question or don't know the pass code for your Xbox 360, you can reset the pass code online. Here's how.
Note You must meet the following criteria to be able to reset your pass code online:
- Your Microsoft account must be an adult account.
- The console must be registered in your name.
- Sign in to your Microsoft account at Devices.
- Locate your registered Xbox 360 console.
- Select More actions, select Reset passcode, and then follow the instructions to reset your pass code.
How to reset forgotten pass code for parental controls on Xbox 360
What do you do when your Xbox 360 won't read games, DVDs, CDs, etc.?
Open Tray Error can be caused by a couple of things.
Here are the most likely culprits:
Process 1: Clean Tray Drive Belt
Difficulty Level : EASY
Allow tray to open, then unplug with tray still open.
Flip Xbox over.
Removing front cover helps with access: If you look carefully, you can see the drive belt (small black belt). Use cotton swabs dipped in alcohol to carefully clean all dust and debris from the belt. You can (CAREFULLY) move the tray back and forth to ensure all of the belt is cleaned.
Once done, plug it back in and allow to reboot completely.
Once rebooted, open tray and insert disk to see if error is solved.
If not, then proceed to the next process:
Process 2: Adjust Laser Power Level
Difficulty Level: Expert
I have done this on my and my daughters 360's. You'll need specialized tools to open the case. If you don't have them, please don't butcher your Xbox360 using screwdrivers and such. Order what you need and do it right. The process is too detailed to describe here, so check these links instead.
I hope this helps
Adjust Laser Here:
Xbox 360 DVD laser adjustment
or
How to Adjust the Laser on XBox
Xbox 360 green-red screen and loud noise
Will the xbox proceed through the entire start up screens OK with NO games in, or does it freeze on start up?
If freezing on start up, then it sounds like your GPU (Graphics Processor) is overheating.
Xbox freezing during netflix
Those are indicators of the GPU (Graphics Board) going bad. Similar to the red rings of ***** typically related to the CPU.
Hard Drive could potentially cause some issues, however hard drive is not needed for Netflix or DVD's.
My Xbox 360 isn't reading
It sounds like your hard drive is toast.
More than likely you've lost everything on it. If you were sync'd with the cloud, then you should still be OK, otherwise, your data will be hard to recover.
You can open the hard drive case, and check the internal connections as it could be as simple as a loose connection. If the case has never been opened, then you'll find one security screw hidden under the Microsoft logo.
Here are instructions:
How to Install an Off the Shelf Hard Drive in an Xbox 360 Get 10x the GB...
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