Hi, well the soap not dissolving could be caused by not using HE(high efficiency) soap or not having the selector in the soap dispenser set to powder. Now for it not letting any water into the tub this could be caused by undissolved soap plugging up the fill tube, or a bad water valve, listen to the washer when you start it and see if you can hear the water running at all. If you don't you may have a bad water valve and that could be another cause of the soap not dissolving. But personally I would switch to liquid soap. There aren't any ways that liquid cant be dissolved. I hope that helps. Good luck
You MUST use "HE" (High Efficiency-Low Suds) type detergent--but to use the correct amount.
Nearly all brands of "HE" detergent have incorrect instructions.
The correct amount is as follows:
HE: (2) Tablespoons Per Wash load
HE 2X (double concentrated) : (1) Tablespoon
HE 3X (triple concentrated): (1) Teaspoon
Your service manual and more notes on LGs HERE
If you need further help, reach me via phone at https://www.6ya.com/expert/dan_73bbd84fe1d95b61
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the washer that will only dislove soap on hot.... i had the same washer and same problem its not your washer it your water hoses their not letting enough water through and the washer senses this... so check your hoses going into the washer and comming from the water source or hook up. check the screens they may be plugged thats what our problem was now the washer works great. oh and make sure you turn off your water first....lol hope this helps
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