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The Reebok website is horrible for supplying support material. If you don't have the instruction book that came with the hoop, you can most likely get it online from Lifetime. I'm told the Reebok product is made by Lifetime. Look on their site for the 71525 model and see if it matches what you have with your set. If it does, that book is available op their site.
well you can try to contact reebok directly, if not attempt to contact the store at which you bought the system. hopefully reebok will be able to send you a new piston...i believe that the hoop is under waranty
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