My Delsey shadow 21” luggage just arrived and is locked. I tried the 000 combination but still can not open it. What do I do?

SOURCE: Master Lock luggage lock

This PDF document explains it carefully -

http://www.masterlock.com/faq/pdf/620_630_646_647_Instruction_Sheet.pdf

Hope this helps.

SOURCE: Set luggage lock

the lock is currently set to 000. To set your own combination and with the lock in the 000 position, open the case and on the inside of the lock mechanism you will see a red tab. slide this tab to the left and then move the digits on the front to your desired code. ie 123. then move the red tab back to lock in this new setting as your own personal combination. close the case and then move the digits away from our setting of 123 and this locks the case. only if the digitrs are 123 in this example will the lock now open.

SOURCE: change luggage key combination

Email from Samsonite in response to my plea for help:
Dear Sir/Madam:
The following are the lock picking instructions you requested from Samsonite Consumer Relations.
1. Position the luggage so that the numbers on the wheel are
right-side-up as they face you and set all three wheels to “0′.
2. Starting with the wheel on the left, to the right of the wheel,
look into the narrow space between the right side of the wheel and
the body of the lock. Look down into the shaft. (If you have a
safety pin, straight pin, or thin nail file, place that in the
narrow space.)
3. While looking down into the shaft, rotate the wheel slowly. You
are looking for an indentation (a square notch). When you find
the indentation, stop and write the number down. (If you are using
a tool, the tool will fall into the indentation.)
4. Follow the process for the remaining two wheels.
5. Try to open the piece of luggage.
6. If the luggage still will not open, please try the following:
a) If the number on the wheel is over 5, subtract 5 from the
number showing. For example, if the number showing is 8 turn
the wheel to 3 because 8-5=3.
b) If the number is under 5, add 5 to the number showing. For
example if the number showing is 2 turn the wheel to 7
because 2+5=7. The numbers showing on the wheels will be
your combination.
If you still have a problem with the combination lock, contact the nearest authorized repair center to your zip code for repair assistance. Our warranty and repair information can be viewed at http://www.samsonite.com under the heading “Customer Service Repair Centers” for your reference.
We appreciate your loyalty and will continue to design products that are reliable business or travel companions.

SOURCE: I lost the instructions to reset the combination for two luggage

I lost the combination lock

SOURCE: my samsonite hardcase luggage's centre no.lock not able to close

problem sloved