My model is slightly different (74520) but I found no way to submit a new model? My problem: The drum doesn't rotate freely, as it touches the bottom of the casing. When examining the front opening I see that the drum seems to have dropped about an inch. The edge of the drum is visible at the top of th opening, and absiout an inch below at the bottom. I only manage to lift the drum slightly, but that's all it takes to get rid of the noise. It still have to go up about one inch to be right, though. I suspect the problem came when a load of bedsheets turned into one big lump before the spin-cycle started, and it has somehow slammed itself out of position. Any instructions on how I can realign the drum would be appreciated, as things are starting to pile up. :)
I had a similar drum drop problem with my 13 year old AEG. We happened to be next to the machine when it dropped and turned it off straight away. The inner rubbers appear twisted - looks just like the picture above. I took the back off the machine and found the suspension springs had worn through the plastic mountings on the drum. The spring on one side had worn straight through the mount and the spring on the other side is nearly worn through its mounting too. I guess it is irreparable/too expensive to repair? Shame as all else was working well with it.
I've had the same problem. The drum is held in place by a spring attached to a hole which forms part of the drum. If the hole where the the spring was has broken off, you'll have to get a new drum!!!!! A bad design for a machine which was very expensive. Mine even shows a message if it's been overloaded! Complained to AEG, naturally, they didn't want to know. 
Try these sites for spares:
RepairClinic.com (which is good)
AppliancePartsPros.com
espares.co.uk
I took the top cover off and discovered my drum had a crack in it toward the back where the drum is welded together. This caused the drum to weaken.
every time it it past the wheels it rides on it makes a noise that sounds like something has collected on a pully.
I'm not familiar with this particular machine, but I would suggest you try lifting the inner drum to check if there is any movement between the inner and outer drums, also turn the drum and listen for any grinding or scraping sounds from the rear of the drum, chances are that the drum bearings have gone, and the prices some repairers charge these days for such a repair, that's if they will even take on the job, it would probably be cheaper to buy a new machine. Sorry to sound negative, but in my days of repairing washing machines I would put new bearings in, but only if they were in the early stages of wear, after that point the shaft starts to wear and then you need a complete inner drum. Tom.
The inner drum is usually attached to a "spider" (three arms coming from the main axle) by either bolts or rivets. The drum axle rides on the bearings in the backplate of the outer drum. The shaft is an inch to inch and a half in diameter so I can't see that bending. I suppose it could be possible, with enough force, to pull one of the rivets apart which holds the drum to the spider. Tom.
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Thnx for the reply, Tom!
There are grinding noises one per revolution I turn the drum. I can also see the bottom of the inner drum touch the outer, and this happens in the front half of the drum. I haven't noticed any griending noises from the rear of the drum, but I'll make sure to double check that.
It seems to be holding together very well; no movement between anything except from the drum assembly that is suspended in springs, of course.
There doesn't seem to be any movement between the outer and inner drum when I try to lift the inner drum. I am able to force the inner drum a couple of milimeters, but that's it. Is the inner drum only supperted through the axle and bearings in the bacouk? No supporting wheels or anything in the front?
I was guessing it might have jumped out of it's "track" in front due to shaking caused by the dry cycle and lump of clothes. Could the axle have been bent? Since it only touches the outer drum once per revolution, I mean?
The machine has performed it's fair share of washing cycles, having served a family of seven for quite some years, the two smalles from new born and up. It runs daily, sometimes more than once a day. I had the brushes replaced a few months ago, and the door lock a couple of years ago. Apart from that, no problems until now.
Yes, I see the spider. I agree that a 1" axle is probably not bent, especially beingt that short. I'll check to see if any rivets or welding points have come loose (they can't be seen from the inside - they are covered by some sort of big lid in the back of the drum). I would imagine that it would cause the inerd drum to move quite a bit, thoug.
Also, the drum doesn't really wobble. It moves up/down just enough to make it touch whe outer drum once per revoluution.
I resigned on the problem and sent it to a shop. It was the drum bearings that were worn out, and it would cost me about £230 to have it repaired. They recommended buying a new machine. I'll try to get hold og bearings and see if I can fix it myself to have as a spare, though. Anyone know where I can get parts for this machine?
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