Look, all I want to do is start off fresh and new by reseting EVERYTHING. The Songs, videos, pictures, etc. I recently had a load of problems with it and I got most of them figured out but some are still occuring. Like my doubled songs. I Need To Restart The Whole Thing So I Can Get It Right This Time So I Don't End Up On This Site Again, no offense to www.fixya.com. Please, yall, put your thinking caps on and please help me.....POR FAVOR!
I had the same problem, I dis almost evething for one week.
For me the solution was this:
After entering the recovery mode (turn off the player, move the hold button to the right, and press the on and rec button, then conecting to the computer).
when the 16 mb folder opens create a NEW FOLDER (not a text document) called "Sansa.fmt". then disconec the usb and it was fixed.
I just had this same issue with my Version 1.0 e260. Upon contacting customer support, they walked be through the reformat process. It is similar to the above solutions, but a executable file is not required.
Make sure that the player is disconnected from the computer.
1) Double click on My Computer so that you can see it on your screen.
2) Turn the player off. You might have to hold the power button down for up to 20 seconds to force the player off.
3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange.
4)
On the left hand side of the player is a Record button, press and hold
it while connecting the player to the computer. Continue holding the
Record button until you see a new icon under My Computer called 16MB
FORMAT. Once you see that icon you may release the Record button.
5) Double-click on the 16MB Format icon on your computer.
6) Create a new text file by clicking on the File Menu-->New-->Text Document.
7) Rename the new file to 'sansa.fmt'.
8) Disconnect the player from your computer and it will reformat your player. You will lose all your content, but your player should be back to working order.
Hope this helps!
So my memory was bugged and i used only 200mb but it said i used 2gb.Do these steps to fix and reset your sansa models very quickly!
Step1: Open "My computer".
Step2: Plug your mp3 in.
Step3:Right click on your mp3 hard drive on your computer
Step4:Click on "format..."
Step5: a screen will pop up and say "Quick format" Then click quick format then hit the start button. Then it will say stuff about completly reseting and and warning you.
Then BAM fixed.
Hope it helps!
Hasith
Turn your sansa e260 on and go into the settings, and down to the USB mode then change it to MSC. Plug your sansa into the computer and it will show up as a drive rather then a device. Open your start menu on your computer and go to "computer" and right click the drive that either says Sansa or (J:) and then go down to format, click, then on the popup hit start, then OK to the next pop up stating that it will erase all data and your sansa will reformat its self. Then unplug your sansa, turn it on and switch the settings back to MTP and your good to go!
"You need to reset and restore your player" by dc2772 (See profile) - November 12, 2006 Enter recovery mode by doing the following (start with the player turned off): 1) Turn on the "hold" function (move slider on top of the player so orange is showing). 2) Hold down the "Rec" button on the left side of the player. 3) Power the player on. The player will enter recovery mode and ask you to connect it to your PC via the USB cable. Do this. The player will then display "Enter USB2.0 MSD mode." Disconnect the player, let it reboot, and reconnect the player. Your player may now be OK at this point, or it may show up in Windows Explorer as a 16MB removable disk. If the latter occurs, try using the Sansa Updater tool (http://www.sandisk.com/Retail/Default.aspx?CatID=1376) to reinstall the player firmware. If this does not work, copy the firmware .mi4 and .rom file from http://ez-files.net/download.php?file=83098b45, copy them to the 16MB removable disk, reboot your player, and try the updater tool again.
I've been having the same refresh database freeze problem for several days. All was well until I transferred a folder containing .mp3, .jpg and .txt files. I think that was the problem. The player was in MSC mode as I was dumping files on a Mac. The exact sequence of steps to get the player out of the freeze were:
Jellybeann's solution worked for me... and believe me i was in deep... after trying MANY of the other posted solutions i finally got my sansa to reset, emptying all the 'bad tracks', and i can now add new songs again.... i never thought i was going to see the end of this one... THANK YOU!!!!!!!!
When you hook up your mp3 in either mode, go to my computer then right click the icon its represented by. Hit format.
Someone gave me this it really works i had tried everything thank GOd im so happy ___________________________ I have the EXACT same problem and my device is stuck in MSD. Which two files are you talking about? My sandisk support rep did not send me any attachment. Thank you for contacting SanDisk Technical Support. We should be able to fix your player. Disconnect the player from the computer if it is connected. Please copy and paste the following link into your web browser address bar, and then click Go or hit your Enter key. When prompted, choose the option to Save the file to your Desktop. http://www.sandisk.com/Assets/File/Downl... Once you have downloaded the file, please follow these instructions. 1) Double click on My Computer so that you can see it on your screen. 2) Turn the player off. 3) On the top of the player is a Hold switch, move it to the right (toward the headphone jack) so you see Orange. 4) On the left hand side of the player is a Record button, press and hold it while connecting the player to the computer. Continue holding the Record button until you see a new icon under My Computer called 16MB FORMAT. Once you see that icon you may release the Record button. 5) Double click the file you downloaded earlier and run it. Follow all of the on-screen instructions, and when you get to the prompt where it asks you whether you would like to Format it, choose Yes. Once it is done, click Finish. 6) Disconnect the player and look at the screen. Several things will be displayed, and when you see Key Lock, System Shutdown, move the Hold switch on the top back to the left. 7) Turn the player on and watch the screen. If you see a Refresh Database Fail error, you will need to follow steps 1-7 again until you do not get the error. If it does not work the first time, it could take up to 3 times for it to work.
I've tried all these steps and can't even get the player to appear in "my computer." any other ideas?
Thanks so much socker it worked!
OK, this is how i did it. if u want to start over w/ music, copy the music folder when u plug it in. then paste it on ur desktop. then go back 2 ur sansa and delete the music folder and all its contents. the u make changes u want on the music folder on ur desktop then copy the music folder on the desktop and paste into sansa where it shows VIDEO ,PICS ,RECORDINGS as folders. it should be back to normal
do not know if it will work w/ windows XP because i have vista home premium and the sansa firmware updater from the sandisk site. no gurantees but it worked for me.
I accidentally put it inn spanish not english
How u reset it
Well I tried all of these solutions, and I even called tech support and although the guy was very nice, nothing worked. He walked me through all these same steps. Start the system in safe mode, reformat it, download the firmware, etc. But every time it goes back to the refresh datbase endless loop. He informed me it's worthless now. And it's not even 2 years old. I will be buying a zune.
Thank you so much for your help. After two tries I was able to bring my mp3 back to life from a wavy line refresh database error
It worked!! Thanks so much!
BTW sansa updater only works for windows xp not VISTA had me going nuts for a few minutes
My problem its more complicated.
When I turn on my sansa, I goes directly to the Settings menu to change language (to english), then a message appears saying - not enough space for musicDB. Please free3 6mb.
But there's is no music to play. another message appears when trying to play music -- no song
Now, I've tried formatting it, about 7 times now.
The other problem is that when it's plugged to the computer, the sansa says it's connected, but my compuer doesn't seem to find it, neither with windows media, sansa updater nor My computer (folder).
any ideas? help, please.
PS. my pc runs with Vista
Hey zombie the link of ez files is invalid downlink....can you give me the exact link??im new to these things..no idea..really...
socker i tried many times...still got no progress...kindly help me guys...still refresh database error...
oh my....grrrrrrrrrr....no prompt of format socker...why??keep on trying and following those steps still aint working...help me guys...anyone who knows this problem kindly chat with [email protected]????
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SOURCE: SanDisk Sansa E260: How do I reset the WHOLE thing?
Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....look and see if there is a boot file in one of the folder on the player. If there is delete this file....This file gets put on the player when booting your computer with the player connected.....Download Update (http://mp3support.sandisk.com/sansa/Installer/1082/SansaUpdaterInstall.exe)
I had to use my labtop to recognize 2.0usb port Go to my computer scroll to sansa or your MP3 player and open the music folder and open each sub folder and delete Songs manually then delete the folders them selfs then format a couple of times hope this works One of the cd's I put on my sansa had some file in it that made my tracks bad and was hard to delete follow above it worked
SOURCE: SanDisk Sansa E260: How do I reset the WHOLE thing?
I have an easy and painless way to do this.
First open your mp3 player and go to settings. Under the USB menu change it to MSC. Then plug in the mp3 player to the computer. Open the My Computer on your desktop, right click on the Sansa mp3 player and click Format. Make sure Fat32 is checked and Quick format is UNchecked. Then format the mp3 player. After that it should be clean and work just like a USB drive.
Hope this helps.
SOURCE: SanDisk Sansa E260: How do I reset the WHOLE thing?
To reset your device to the original setting...go under settings in the main menu, select reset and hit yes...
Should you have any questions..let me know..
P.S.Please rate accordingly...
Thank You
Computerrep
126,125 views
Usually answered in minutes!
In addition to my last problem, i meant reseting evrything...even hidden files that don't like to show up on my Windows Media Player 10 or Real Player on my computer. Please help me because i really do need a fresh new start! POOOOOOOOOOOOR FAAAAVOOOOOOR!!
Well, i tried that to solve my last problem where it was stuck on the "refreshing database" screen, and I tried it for this situation also and it's not working. Should I just return it to the SanDisk Company or get it repaired?
Hey Zombie, after working with the info you gaveme I was able to fix it. I guess I didn't do it right the 1st time. Thanks!!
the website http://4kids.tv/videos
refresh
i try every thing
it will not play all my songs and i can not dele the songs it will not let me
how do i reset the entire thing from scratch?
we want
how do i reset my stuff and start off clean
my mp3 would go to a white screen and then try to retry turning itself on. and it would do this for hours. then i finally plugged it in to charge and then took off so it was on. then all my songs were [] or unkown. how do i just reset my mp3 player so it all goes away?
Every single song that i put on my sansa wont play, and all it says is bad track and then i freezes. How can i fix it?
Some of my folders (not files for some reason) just stick. They won't be deleted and formatting doesn't work, if I reenter said folders/album they won't play either.
I tried Zombie's solution but nothing happened. When I connected my player to the computer again everything was left, including my normal stuff that I can delete manually.
Somehow I put too much music, videos, pictures, etc. on it and now there is not enough memory and i need to reset so that i can put everything on new. How do I reset my SanDisk Sansa E250?
when i turn on my mp3 it says not enough space for music DB, please free 6 mg, ok yea, i deleted all my songs n its still saying that? wat do i do? n i also tried reseting it, and that didnt work either, my computer doesnt read my mp3 nor does my windows media player... GRR!!!
I have a sansa e250 mp4 and i can not take off the songs .. and i dont know how to format it .. can someone help me !?
can't not open any files, it's on an frozen stage.
the player will not go to the menu. It will start up, then right before it is going to go to the menu in just starts over again. It just keeps doing this.
how do i reset the entire SanDisk Sansa E260.
How do I reset the Sansa e260 player
I recently updated my firmware. soon after I put a new video on the e260. everything was fine for about one day, then suddenly my vidoes were "gone" , (but so was the space). Bascally, I've "lost" about 1.2 gig of ram that the device can't find. I then deleted all my songs off the device, but it still shows in info that I only have 500mb of space left (even though there are no song, no pics, and no videos on the device). How can I "reset" this back to factory (initialize the device and reload firmware). I've tried having it refrach it's database numerous times, but it does not good. I've also delete the ps5000.dat file, but I still show 3800 mb used, 500 mb free.
Somehow, i got 6mb to much onto my sansa E250 and now it cannot access the music DB. i want to format or clear the whole thing so that i can start of fresh. i would like an answer ASAP please. thanks.
I need to reset my Sansa e260R Rhapsody 4.0 GB
the music is on my Sansa music player but i can not find them in my windows media player 10 and there also is no music folder avalible for me to manage it through my computer
ok so i have the SanDisk sansa 250r and i want to reset the whole mp3 because im having a lot of problems with it! songs are like automatically doubled on it when i put them on, and the memmory is 3 GB and my memmory is almost full when i have only less than 100 songs and no photos or anything else on it. ive deleted every single file off it and i still cant delete some songs stuck on it that only showup when i go to windows media player and i tried deleting them but it wouldnt let me so i tried to get web help but i ned the maual to reset it whick i dont have so i really need help resetting it and fast.
I just want to start off fresh because the videos i put on my mp3 isnt showing up but is taking up my space om my mp3
how do i put nd delete songs on my sansae250r
my sansa always says "Key Locked" and below that it says "System Shutdown" and then turns off. I've checked many websites on how to fix it but none work. Should i reset or do you guys have a way to fix it. i've already taken the battery out and put it back in, thats what one website said to do because it will give it a "Hard Reset" but it did not work. help a brother out!!!
1/4 of the screen is lit
i need to reset the whole thing.... my screen is blue and i don''t know how to stop the blue screen... i want to reset it and get everything the way it was.... plz help!
my sansa e250 screen is all blue!!!! i want to reset the whole thing so i can start over!plz HELP!!!!!!!!
sansa was freezing on refreshing database...the screen is all blue and
i cant reset nor turn it off always turn on so i did what zombie
instructed but no progress...shoud i start turning it on then do the
hold button then hold the rec??aint working coz the player turn on when
i did it...
when i turn on mi mp3 i get stuck in the refresh database screen and then it turn off itself
My unit is stuck on "Refresh Database". How do I get out of this and reset everything? I pluged it to my PC without difference.
it freezes when it turns on and it wont go any further and it wont show it's connected when i plug it into the computer
I just want to reset my Sansa e250 completely but i dont know how!Advice please?
i reset my sansa e250 but when i go to the sansa media converter it still says my memory is pretty full and i cant add anything on it help!!!!
the whole screen turned blue and i want to know how to restart it
how do you reset it?
my sansa is stuck in the refreshing database screen
Problem with sansa e260 4gb
For some reason the music only plays from the right side of my headphones. I thought maybe the headphones were bad but I have switched headphones many times and it's the same thing. I tried resetting it but that's not working.
Can someone please help me!!!
this sansa hangs up almost always
My Player Is Frozen. I tried Almost everything and Nothing Seems To Work Can You Please Help ME!!!
I have the same problem, it keeps displaying Refresh Database and I am not seeing any icon for this drive in my computer. Help please!!!!!
the sansa e260r 4 gb wont turn on it will go to the sansa screen and rhapsody screen then keep repeating how can i fix this i just want it to work
All the music seems to be erased and it says that the memory is full. The thing is that when I connect it on Rhapsody, it tells me everything is normal.
Unit powers on with blue light, but nothing else.
it keeps freezing on the refresh database and i cant reset it how do u do it?
i tried all of the given solutions. but still could not recover from the "refreshing database" loop...guys please help me....
I have a Sansa e250 that is locking up. How can I reset the entire thing and clean off everything that is on it to start fresh?
the screen is just blank
my mp3 player is stuck on the screen that says refresh database
i have issues with my songs some of them say bad track and i cant delete them from my device and some songs i just dont want so how can i reset it?
how to reset sansa
how do i reset the whole device? My device says there are only 82 songs on it but the computer says 1082 but I cant play them. I just want to start over the whole thing and redo it.
says, "load main image failed. switch to recovery mode"
how do you reset it so all your songs get deleted?
how do u reset the whole Sandisk Sansa e260 4GB MP3 Player....i delete the songs and it still has them on there but they dont play an music
all the new songs i try to get onto my player dont show up
when i first turn on the player it says san disk (black and a bit of white top and bottom boarders) and then 5-10 sec. later the screen goes completely white and then starts all over again meaning (it says san disk again and the screen keeps going white) over and over nothing works, it wont play music no sound when i plug it into the computer it does nothing i read a thing on this site say to wipe out the system and i did it with the recovery mode and i don't know if it worked or not because it just doesn't play the very first problems where: downloading song (they never went on), when i played a song it froze before the song even started, couldn't delete songs and add new ones if i added new ones say i had 453 songs and mines a 4gb and so i put about max.10 songs on and i disconnected the player and turn it on and it say i had 442 or something it went down.
WOULD LIKE TO KNOW HOW YOU RESET THE WHOLE THING- HAVING SEVERAL PROBLEMS LATELY. I DELETED THE PLAYER FROM MY ACCOUNT ON NAPSTER BECAUSE THE PLAYER WASNT BEING RECOGNIZED. I THOUGHT IF I DELETED IT AND THEN STARTED IT OVER THAT IT WOULD CORRECT THE PROBLEM. NOW I CANNOT GET THE COMPUTER TO RECOGNIZE THE PLAYER AT ALL.
it turns on and goes black?
i have the same problem i need to reset mine to can any one help me? i have tried to go straight to the files from the my computer folder and still it says the medea player's memory is full but the folders are empty
I have the same problem except on mine, I have one song that has replaced over 300 songs. When it gets to this one song, my player freezes up, you have to take the battery out to get it to cut off. Plus the screen has turned blue and you can't see the screen anymore. The only thing good is, it still plays some of my songs.I have tried several times to reset it and remove all songs so that I can redo it but none of them are removed yet. When I first got this thing, a month after I got it, these problems started and I had a warranty on it but I was told to just reset it and the problems would go away. Why have a warranty on something that the company doesn't replace.
it freezes up in freshing database! ive tried almost everything. i dont know what to do. help me
I want to reset my sansa including the hidden files and now it says Load main image failed switch to Recovery mode. The problem is that it froze on this screen and does nothing. Help please
ive tried putting it into recovery mode but as soon as i turn it on again it says 'load to main image failed, please enter recovery mode'
ive tried changing the battery but then it wont charge at all and wont turn on, even if i plug it into my computer
ive opened up the whole thing and found the main circuit board and i cant seem to find anything wrong there
on some mp3s theres a small whole you can poke with a pin which just wipes the whole thing and resets it, but my sansa doesnt have one
its really starting to **** me off!!
How do I reset everything on my Sansa e260, ? Juust e-maail me at [email protected]
Ok I did the reformating thing and it worked great, all those songs i was trying to delete are gone! So now I'm trying to put songs back onto it but it says I only have 250 MB left and its a 1.8 gig mp3 device. There's nothing left to delete off it, whats going on?
I want to do the same thing to reset the whole thing of my e260.
how do i get the computer to know the sandisk sansa
While loading my songs the player stopped reading and the songs are unreadable now. Now all the songs don't show up on the player music list but shows up in windows media player. I want to reset the whole thing as well to start over fresh.
how do I delete all the music off my gpx mtp device
just want to reset everything!!!!!!!!!!!!
i was messing with the player trying to mod it but i messed up and now every time i turn it on all it says is load main image failed swith to recovery mode
How do I reset the whole thing?
sandisc sansa e250 froze to refresh database and wont show when connected to my pc
the sansa e270 I have is a worthless product. very poor excuse for an mp3 player. sometimes it thinks its charging when its not plugged in... and when it is plugged it, the whole device has to be rebooted in order for it to recognize it being connect. it doesn't seem to hold a decent charge even with a brand new battery. I've tried several formats and firmware updates and downgrades.
You get what you pay for so I'm going to take it up a notch and get the ipod.... so much more reliable
got my sansae250 from cousin put songs on it for my son and it froze refresh databsae messed with it now when i turn on it says load main image failed switch to recovery mode but wont take any programs think all got erased any way to put all back in
I too would like this answer. I can not get some songs to delete for anything. Is there button like on cell phones?
i cant get songs on and off my sansa sandisk
i need
i used it in rhapsody put only one song on.
I took it out went to click on that one song and
it erased all of my songs and know the screen is a blue
with lines going up and down.
I CANT STOP IT OR GO BACK TO THE HOME SCREEN!!!
I just found my Sansa, I lost it for a year, I am into new music now, and I want to reset ALL of it, how do I do that? Because I am not the best with eletronics, PLEASE HELP ME!!
mY COMPUTER KEEPS FREEZING AND NOT RESPONDING AND WHEN I START MY COMPUTER UP IT TAKES A WHILE FOR VISTA WINDOWS TO OPEN.
how do i manually reset my devide
My Sansa Is acting up and being completely stupid I really just want to reset the whole thing and start over. How on earth do I do that?
I DONT KNOW HOW TO DELETE SONGS!!!!!!!!!!!!! HELP!!!!!!!! SOS!!!!!!!!!!!! I HATE THIS!!!!!!!!!!!!!!!!!
~ Coco~
I have the sansa 260 and i just followed the instructions given on this site to reboot the system...after a few time it worked (it was frozen on the database screen) but i still have a problem with my music...on my computer it shows that i have alot more music on my player than the player does and when i add a new song it automatically deletes one already on there....is this a common problem, can i fix it...very frustrated...help!! thanks!!
My songs do not appear on my computer and on the device it shows that the songs last only one second. It is not possible to delete any song. How can I fix it? Thanks for help.
jellybeann's solution worked for me ...and believe me i was in deep...after i had tried 6 or 7 others' advice i finally got my player to reset, emptying all the 'bad tracks' and allowing me to download new songs....whew!! I thought i'd never see the end of this one!
Solution link . . .
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