Hey Karen,
That lift gate has a control module that controls the operation.
It communicates with the latch and other body modules
If the info display is indicating it is open when you know it is indeed shut.....I would suspect the latch assembly. There is a micro switch in the latch that informs the module when the gate is closed.
A scanner is actually the best most efficient way to diagnose this issue. A good independent garage should be able to scan for you for a fee. It will be worth the fee. Also...the lift assist struts are problematic on this particular vehicle. They assist in opening and keeping the lift-gate open.
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