Viking Refrigerators - Recent Questions, Troubleshooting & Support

It sounds like there may be an issue with the fan or the control board in your Viking refrigerator. The constant running of the fan, even when the compressor is not running, is not normal. The fact that different repair technicians have given different diagnosis and the issue persist even after replacing the compressor fan motor, suggest that it may be a problem with the control board, which manages the refrigeration system, including the fan. It could also be a problem with the thermostat, or the system's settings. Since the fridge and freezer seem to be at normal temperatures, it may not be a problem with the cooling system. It's best to contact Viking customer service for further assistance and see if they can provide any additional information or troubleshooting steps. If the issue persist, it's best to ask for a senior technician or supervisor to take a look at it and provide a resolution.

1. Safety First: Before you begin, unplug the refrigerator from the electrical outlet to ensure your safety.
2. Locate the Ice Maker: The ice maker is typically located in the freezer compartment of your refrigerator. It's usually mounted to the side or top of the freezer.
3. Access the Ice Maker:
   • In some refrigerator models, you may need to remove the freezer's interior shelves or baskets to access the ice maker.
   • Others may have a cover or panel that needs to be removed to access the ice maker assembly.
4. Identify the Signal Arm: The signal arm is a slender, plastic or metal arm that is connected to the ice maker assembly. It extends over the ice bin or tray.
5. Remove the Old Signal Arm:
   • If the signal arm is attached with a screw, use a screwdriver to remove it.
   • If the signal arm is connected with a clip or latch, gently detach it by carefully pulling it off the pivot point. Some signal arms may have a small locking tab that needs to be released first.

Check the door gasket for torn or broken attachment tabs. Gently go all the way around the door gasket, wiggling it to see if any part of it pulls out of place. If you find a build-up of dirt, mold, etc,. clean that off. If there is mold present, clean it with a borax solution. Also check the door frame on the refrigerator shell where the gasket is supposed to seal. If you see one area that is particularly dirty or signs of frequent condensation, double check the corresponding part of the gasket for defects. I'm hypothesizing that a broken section of the gasket sometimes rolls or moves sideways, thus preventing proper sealing. I have also had problems with the door staying closed if something in the freezer or refrigerator sticks out just enough to put outward pressure on the door (or a similar protrusion of items in the door racks). In that case, re-arrangement of the freezer contents should fix it.

Hi,

As the weather is getting warmer for many people their freezer and/or refrigerator do not work right because of a dirty condenser coil...

Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

http://www.fixya.com/support/r4024657-refrigerator_condenser_coil_cleaning


http://www.fixya.com/support/r3885294-refrigerator_troubleshooting

http://www.fixya.com/support/r4023749-refrigerator_compressor_start_capacitor

heatman101

Are you saying you get the noise even when the refrigerator is not cooling? If you get the noise only when the refrigerator "runs", it is the fan as you suggest.

Hi, I wouldn't pay upfront because the repairman doesn't know what the main problem is. You can first reach out to the product's manufacturer for recommended repair vendors. But if this fails, then you can call your nearest Lowe's or Home Depot for parts and repair assistance. Thank you.

help here https://www.google.com/search?q=vcff236ss003+freezer+door+stuck+closed ..

Remove and Replace Handles Using a 3/32"or 1/8" hex wrench, loosen the two set screws located on the side of each handle. 2. Pull the handle straight out from the door. Make sure you keep the screws for reattaching the handles.

Viking Installation Guide - Viking Range

https://www.vikingrange.com > m5300724_F20872... PDF

Door Handle Installation - Viking VCSF036SS Service Book

https://www.manualslib.com > ... > Service book 1. Remove plastic button plug at base of handle with a. very small flat-blade screwdriver. · 2. Insert phillips screwdriver into predrilled hole to. remove screw ...

Removing the Doors - Viking RVRF336SS Use & Care Manual

https://manualsbrain.com > ... > Use & Care Manual Installing the Door Handles. 1. There are 6 handle studs on the refrigerator. 2. Slide handle endcaps over door stud. 3. Tighten the set screw.

https://manualsfile.com/download/hgu1o0v22.html (Page #9)

seems to me he is a crook, (aka a scalper) why not buy one cheap and put it in. the online manual free shows the parts inside many Refers only have timer clock for defrost timer job. as you can see the year matters for this board. nov 2003 cut off. see this gem http://allvikingparts.com/v/vspfiles/downloadables/DFBB363.pdf now shop by the exact part numbers. or call maker and ask for qualified repair shop>? in what country I do not know, not told. and parts are best obtained close by, no down time. my guess wild he means part ID #5"? G50911837LOW VOLT / HIGH VOLT BOARD KIT (BEFORE 11/17/03) (BEFORE 11/17/03) G50911826LOW VOLTAGE BOARD KIT (AFTER 11/17/03) (AFTER 11/17/03) 5G50911826LOW VOLTAGE BOARD KIT (AFTER 11/17/03) PE970463POWER CONTROL BOARD (AFTER 11/17/03)

Eva, it is faulty, call for service. You can't fix these things yourself. Your water inlet valve is stuck open.

Question edited to add the maker. Question moved to Viking Refrigerator Category. No one has done this before so only generic help exists. https://www.google.com/search?q=dfsb423+refrigerator+remove+doors ..

He is talking about the grille at the bottom of the unit.

sad to tell you this but you need a local repair service to test and replace bad control board

A simple test for the problem is : Remove everything from the shelves on the DOOR and test the closure. more than likely you have something colliding with inside shelf

Hi,
There are a few reasons why the refrigerator part will not cool...here are a couple of tips that will help you to figure out why the refrigerantor is not cooling...

Refrigerator not Cooling or Fridge not Cooling
http://www.fixya.com/support/r3662945-refrigerator_not_cooling_or_fridge_not

How to Defrost Refrigerator Defrost Timer Problem
http://www.fixya.com/support/r3771673-defrost_refrigerator_defrost_timer

heatman101

You aren't using enough ice to keep the water moving. You could also try some insulation on the pipe? Or you could fit a heater kit? https://www.amazon.ca/Durable-WR49X10173-Dispenser-Heater-Replacement/dp/B0792B9HK4/ref=pd_day0_7?pd_rd_w=kvqvc&pf_rd_p=a0f07c06-3bfe-427e-9527-5be8cea27b66&pf_rd_r=P8VJ5963WCZ4M9K7N570&pd_rd_r=e615792d-e726-48af-bf5f-783a8b718e57&pd_rd_wg=2FifS&pd_rd_i=B0792B9HK4&psc=1 other ideas https://www.google.com/search?safe=off&rlz=1C1QJDB_enCA643CA644&sxsrf=ALeKk03DwfZiqS0lS-kUOZ0gWsMshOBl9g%3A1611629352467&ei=KIMPYOaKHPKz5NoP3PCH4AM&q=vcsb5423ss00+water+line+frozen ..

Auto defrost failure

The freezer door may be misaligned from top to bottom, resulting in poor contact with the magnetic seal. Another possibility is that the hinges are defective or misaligned, allowing the door to pop open.

IS THE EVAPORATER FAN RUNNING