Trilogy Locks & Locksmithing - Recent Questions, Troubleshooting & Support

The lock is probably in passage mode, enter master code then press A5A this should bring the lock back to normal operating mode.

I've included a link to the installation instructions for the DL 2700 lock, which is a PDF file requiring Adobe Reader or similar program be installed to open the PDF:

http://napcosecurity.com/download/DL2700_WI835_INST.pdf

Scrolling down to page 8 of the instructions (Troubleshooting) indicates that if the lever will not fully retract, then the lock is either not full engaged with the latch or is misaligned, or that the lock is not centered on the door.

This link:

http://alarmlock.com/tech_library_instruction_manuals.asp

takes you to the tech support page, where you can find more documentation or contact their Customer Support directly.

Good luck!

really? things i can say is that go to google for legit solution

It sounds like you somehow activated the hold open feature of this lock. After following the advice already suggested did the lock reset itself and go back to the function you expected?

on the keypad press the following... (old master code) wait for green light press and hold AL key until multiple beeps are heard. this puts you into program mode. TO ENTER NEW MASTER CODE press the following keys:

• AL 1 AL (new code) AL (confirm new code) then press the star key
• to EXIT program mode hold down any key for 3 seconds
• test new master code

If you know the mater code you can use it to open the door. If you have no access then your are left with tearing the locks off the door. You can take a large drill bit made for metal drilling & drill the core out. The lock should come off then.

There should be a manual key override just for situations like this. You will not be able to uninstall the lock from the outside. That would defeat the purpose of having a lock at all. You have to be able to gain access to the backside of the lock. The side that would have the batteries.