Smart Pool & Spa - Recent Questions, Troubleshooting & Support

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I have a life smart luna hot tub that overheats

your sensor is not functionning , your hut tub runs for too long , is you filter clean ? It scould be a low flow of your water through the heating element, but you would have noticed that.
4/20/2019 12:33:39 AM • Smart Pool & Spa • Answered on Apr 20, 2019
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Dolphin diagnostic won't climb walls

Need help my dolphin diagnostic won't go up the walls, stays in same general area, and at times back roller is on the floor while the top one lifts. I have a new filter bag but don't have the bag clips, impeler moving freely no debris and feels like good strong suction. Drive pulley and guide wheel bearings intact and moving freely as well as the wheel tube assembly. Moving speed looks pretty normal in comparison to my deluxe 4 unit. It seems like a bouyancy issue but can't figure out what exactly. I am beginning to suspect the bottom lid assembly. It is one like I have never seen before and am not sure if it's missing a piece to create adequate suction. This lid has two flaps with no resistance spring clips as I have seen on line anywhere. They close when upright. There is no other one I can see online to compare it to. The silica sand bag busted and I removed all the debris, added silicone and closed it back up. I have a plaster pool and its use is in warm 80 -88 F weather, no algea. I will try removing the 8 oz floats or possiblle weights, but not sure what type and where to attach? Unit is in excellent condition with apparent very little use and I purchased on a thrift shop for $10. Would be awesome if I got it going HELP! Any recommendations on what it could be? The model serial number on the casing and motor is 80407 AS13. 6H Diagnostic DC
4/2/2018 11:33:47 PM • Smart Pool Inc... • Answered on Apr 02, 2018
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The robot only works for about 10 minutes then stops.

For warranty and non-warranty repair service contact us using the dolphin service form at www.arrowpools.net or you can try the manufacturer at www.maytronicsus.com.
1/6/2018 7:28:55 AM • Smart Pool Inc... • Answered on Jan 06, 2018
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2answers

Replacement heating element for life smart 2 person sauna

use an electric heater
12/20/2017 3:11:37 PM • Smart Pool & Spa • Answered on Dec 20, 2017
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Circuit board inside power supply is bad. I need a replacement

You'll need a replacement board. You'll need model and serial numbers off of the cleaner itslef to help identify which power supply and therefore what PCB is needed to replace yours. Try contacting our service center at www.arrowmotor.net and click the contact button in the upper right corner.
11/23/2017 8:30:29 AM • Smart Pool Inc... • Answered on Nov 23, 2017
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I have a Dolphin Pro cleaner. My problem is the 65

are you talking cord as in electrical cord /flex or vacuum hose in plastic pipe if it is so bad that you cannot lay it out straight and it is a plastic hose then it is too old and sun damaged to fix so get a new hose if it is an electrical cord , get an electrician to fit a new one
8/13/2017 10:33:02 PM • Smart Pool Inc... • Answered on Aug 13, 2017
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Aquabot Dolphin pool cleaner... stalls in pool

Thank you for posting your question here on Fixya.com.

For starters, try the tip I posted here on Fixya, found at: http://www.fixya.com/support/r3651526-dolphin_pool_cleaner_wont_start_up. If that is not enough, try our sites FAQ section on Dolphins at www.arrowpools.net. Select the FAQ button then from the drop-down select Dolphin. If none of this helps your problem could be in the power supply, cable or motor unit. The motor unit is the most likely problem. It is not recommended you open the cord end that connects to the motor unit as you are breaking the seal for the submersible electronics. For information about sending your unit in for repair use the dolphin form link on the bottom of our site

If this answer does not fix your problem, please comment with additional details prior to rating the answer. Positive feedback is appreciated once your problem is solved!

John

9/15/2014 12:53:21 PM • Smart Pool Inc... • Answered on Sep 15, 2014
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Where is the fuse

i have checked my service manuals and there is no fuse on this unit. there is nor fuseable link either. if water has entered the motor box, the entire motor must be replaced
9/11/2014 12:06:14 PM • Smart Pool Inc... • Answered on Sep 11, 2014
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I have a dolphin cleaner that is not working. The

The new PCB you purchased should take care of it. If you need assistance connecting the new part or the unit continues to give you trouble please contact us directly or add a comment here.

John
9/23/2013 3:18:30 PM • Smart Pool Inc... • Answered on Sep 23, 2013
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I need to replace the

White goes to 2 and black to 3. If you have a read wire it goes in the ground hole. The final hole marked 1 should be empty no matter what.

John
8/15/2013 8:11:03 PM • Smart Pool Inc... • Answered on Aug 15, 2013
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DX 4 is not working.

where the cord enters the motor was loose. that was my issue
4/11/2013 10:48:47 PM • Smart Pool Inc... • Answered on Apr 11, 2013
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The white wire has came unconnected in the power

White goes into hole #2.

John
8/3/2011 8:40:40 PM • Smart Pool Inc... • Answered on Aug 03, 2011
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Impeller cap will not stay in position, fails to

The part is called the impeller tube. One of the two tabs that holds it in place must have broke off. For a replacement please call M-F 8a - 5p EST. It is best to have the serial number from the unit so we know which color you part needs to be. 734.285.5700 - Arrow Motor & Pump, or use the contact feature fround at www.arrowpools.net.

John
1/29/2011 6:56:08 PM • Smart Pool Inc... • Answered on Jan 29, 2011
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Where can i buy the coil or transformer for my

Thank you for posting your question here on Fixya.com.

If you mean the transformer located inside the power supply it is not available as a stand alone part. We can sell you a refurbished model for about half the cost of a whole new power supply. If we know which version you have we can match the refurbished unit to it thereby allowing you to reuse any parts from one to the other. For information on a replacement unit please use the contact feature of our web site at www.arrowpools.net.

If this answer does not fix your problem, please comment with additional details prior to rating the answer. You may also contact me thru our website at www.arrowpools.net. Positive feedback is appreciated once your problem is solved!

John

1/12/2011 1:20:05 PM • Smart Pool Inc... • Answered on Jan 12, 2011
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Runs forward and will not reverse?

With these pool cleaners, there are a few things that you can check before you consider purchasing a new one. Make sure that you do not have any dirt or debris stuck in the drive system. If your track is worn or stretched, you can replace it and it will be much cheaper than getting a new cleaner (or the quote listed above). If you have checked for any kind of obstruction or problem with the drive system, it is probably an electrical problem.
10/11/2010 4:44:30 PM • Smart Pool Inc... • Answered on Oct 11, 2010
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My Dolphion Diagnostic is about

Yikes, sounds like the unit has worn itself out. There is no easy fix for this. It is repairable but really it is going to cost as much as a new one to repair it, and won't work as well.

So sorry about that ;(

Tim
10/9/2010 7:21:36 PM • Smart Pool Inc... • Answered on Oct 09, 2010
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Dolphin diagnotic pool cleaner just stopped

The wires in the pool cleaner probably did disconnect from the motor. You might not be able to see the disconnection, but i would guess this is the problem since you already know your son made the mistake. You are probably going to have to take it to a service center so an electrician can reconnect your wires.
9/30/2010 8:48:57 PM • Smart Pool Inc... • Answered on Sep 30, 2010
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