Platinum Sewing Machines - Recent Questions, Troubleshooting & Support
Platinum 950e sewing machine, the
More than likely the motor belt jumped off. Remove 2 bottom torx screws from the base of the machine at the back. Then you have about 7 #10 torx screws to remove from the back cover. Then lift up the pressure foot. The trick to getting the back cover off is to get behind the machine, and slap the back cover and pull off at the same time. Sounds rediculous but thats the way it comes off.
I have a Viking Topaz 50 the touch screen is totally un responsive. Will an update reset it? or is it just bad?
Even if the touchscreen is unresponsive, you can still update the firmware using the spcialized software of the manufacturer. If it was unresponsive AFTER that, you would have to take it to a repair center. If you have difficulty with the general instructions which follow, try Viking customer support.
Here are the general steps to update the firmware:
Check for Updates: Visit the Viking website or refer to your machine's user manual to find the latest firmware version available for your model.
Download the Firmware: Download the firmware update file to your computer.
Connect Your Machine: Connect your Viking Topaz 50 to your computer using a USB cable.
Run the Update Software: Install and run the firmware update software on your computer. Follow the instructions provided by the software to update the machine's firmware.
Wait for Completion: The update process may take a few minutes. Ensure that your machine remains connected during the entire process.
Restart the Machine: After the update is complete, restart your sewing machine to apply the changes.
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