Onex Clothing Accessories - Recent Questions, Troubleshooting & Support

A lot of people have asked the same question. There is no phone number or address listed on the web sites. That may be a good business case not to get this brand!

Hello, Georgia - According to the History section of the Onex Shoes web site, http://www.onexshoes.com/history/ it seems that the parent company for Onex Shoes is: Onnik Shoe Company, Inc. 11443 Chandler Blvd North Hollywood, CA, 91601 (Source: D&B Hoovers [a division of Dun & Bradstreet], a well-respected business intelligence company, http://www.hoovers.com/company-information/cs/company-profile.onnik_shoe_company_inc.aafa9af7835d85c3.html# ) The only phone number I could find for the company (found on the above cited web page) is: (818) 506-5353 I suggest you call the telephone number I found. (Call during weekday business hours, Pacific Time.) Ask to be connected with Customer Service. If there is no Customer Service department ask to speak with someone in the company about how to get your shoes repaired. If the company does not provide any repair service for its shoes, if you have not already done so, check with a shoe repair business in your area to find out if they can repair the heel of your shoe. Personal opinion: I find it odd that the Onex Shoes web site has no "Contact Us" link. If you are unhappy about your Onex shoes and an inability to get the shoe heel repaired, you can post your complaints about the company on several web sites: P*ssed Consumer (TinyURL link): https://tinyurl.com/z4hb3x and Ripoff Report: https://www.ripoffreport.com/ Plus, you can file a complaint with the Better Business Bureau for Los Angeles, California: https://www.bbb.org/losangelessiliconvalley

well just replace the sole yourself

go to the company site it has list of other retail locations worth asking Onex Shoes Hand Made in America

It took some time to find it, but I found a phone number for Onex and posted it on here in response to someone. I didnt find either right now.

Did you take them to a shoe repair shop? They would possibly be able to fix them. Since the photos are not here, I do not know the type of damage done.

If the sole is cracked, you are left with shoes that can't be fixed. Were you wearing these in the cold? That makes soles split.

I have tried to find a place to send them back, but it all comes back to the store you bought them from. The warranty period is up on them now.

The only number I found is 206 436 4739

Contact the company you got them from and see what they will do to help you. If not, contact the importer.

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Cleaning white shoes can help maintain their appearance and keep them looking fresh. Here's a step-by-step guide on how to clean white shoes properly:Materials you'll need:1. Mild soap or detergent2. Soft brush or toothbrush3. White vinegar or baking soda (optional)4. Water5. Clean cloth or sponge6. Old newspapers or paper towels Steps:1. Remove Loose Dirt: Knock your shoes together or use a brush to remove loose dirt and debris. You can also use a soft cloth to wipe away any surface dirt.2. Remove Laces: Take off the shoelaces. You can either clean them separately or replace them if they are too dirty or worn.3. Pre-treat Stains:If there are stubborn stains, pre-treat them with a mixture of water and a small amount of mild soap or detergent. You can also use a paste made from baking soda and water for tougher stains.4. Soak Laces:If you removed the laces, soak them in a mixture of warm water and mild soap. You can also add a bit of baking soda or white vinegar to help with stains. After soaking, scrub them with a brush or toothbrush, rinse, and let them air dry.5. Wash Shoes: Mix warm water with a small amount of mild soap or detergent. Use a soft brush or toothbrush to scrub the shoes gently. Pay extra attention to stained or dirty areas. Be careful not to use a brush with stiff bristles, as it may damage the shoe material.6. Rinse Thoroughly:Wipe off any soap or detergent with a clean, damp cloth or sponge. Make sure to remove all residue.7. Dry Properly:Stuff your shoes with crumpled newspaper or paper towels to help them retain their shape and absorb moisture. Let them air dry in a well-ventilated area. Avoid direct heat sources like radiators or sunlight, as this can cause the shoes to yellow.8. Clean Soles:Clean the soles of your shoes separately. You can use an old toothbrush or a small brush to scrub away dirt and grime. A mixture of water and mild soap or a specialized sole cleaner can be effective.9. Protect and Maintain: Consider applying a stain and water repellent spray to protect your white shoes from future stains. Regularly clean your shoes to prevent dirt buildup.10. Polish (for Leather Shoes):If your white shoes are made of leather, you can use a white shoe polish to restore their shine. Make sure to follow the instructions on the polish container.Remember, prevention is key. Try to avoid wearing your white shoes in muddy or extremely dirty conditions, and clean them regularly to keep them looking their best.

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