HP ScanJet - Recent Questions, Troubleshooting & Support
UNABLE TO SAVE DOCUMENT AS
You need to install a printer driver PDF program on yourcomputer first. There are quite a few freeware PDF writer programs on theInternet you can download one such as CutePDF.
Scan your document then click on File - Print and select the PDF writer as theprinter device. Then name and save the PDF file.
To download Cutepdf PDF printer driver (freeware) click onthis link :-
http://www.cutepdf.com/
When i install scanjet
Hi
Please go to the control panel and select the Scanner and Camera, hear you get your scanner, double click the scanner and try to scan the paper, if hear also give the same error then please reinstall your scanner driver,
click hear to download the driver
HP Scanjet 4850 worked fine until I replaced the OS with XP SP3
win xp is 10 years out of date so you have lost the driver for the printer by the upgrade
If you go to the hp web site there may be still a down load for your model printer that is compatible to win xp
if so select that and down load it
run the down load when asked
AS win xp , win 7 are both out of date and no longer supported by Microsoft you should consider installing win 10
Paper Jam - as i
Unless you get all of the paper particles out of the intake rollers and gears, you will have existing problems. The speed and motion is effected and there are tiny activation switches that tell the scanner light to make a pass and when to stop. If you cannot clean out left over debris then have a technician do it for you.
Scanjet 4570c lamp not lighting
Contact HP for warranty services, if it's still new and covered.
You will likely get a replacement unit or factory refurbished replacement.
If out of warranty you will likely have to buy a new one.
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