HP OfficeJet - Recent Questions, Troubleshooting & Support

Please open the URL and download the manual of HP Officejet Pro 8500. URL - http://h20195.www2.hp.com/v2/default.aspx?cc=us&lc=en&oid=3752454

HP Officejet Pro... | Answered Yesterday

All of the information is in the manual. You can select one here to download:


HP OfficeJet... | Answered on Mar 12, 2019

can you give me cartridges number

HP OfficeJet... | Answered on Mar 11, 2019

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.

Post / thumbs / testimonial are welcome!

HP Officejet... | Answered on Mar 09, 2019

The Officejet 8710 printer can face paper mismatch issues if the paper settings are not set properly in the Print Preview box.
Try setting the Paper Type option to Plain in the settings window that appears before performing the print.
Change the settings to 8.5 x 11 in both the copier and the printer setting.
There can also be an issue with the paper tray.
Set the paper width guides correctly.
Try printing a Configuration report to determine which paper size the printer is configured to.

Any bits of paper stuck inside the printer roller might also cause paper feeding errors.
Open the cartridge access door of your HP Officejet Pro printer.
Wait for the ink cartridges to a position on the left.
Look for any pieces of paper inside the cartridge area.
If any bits are found, remove them. That should solve your problem.
for more support Call our Toll-Free 1-866-293-9220 or visit https://goo.gl/Pkv63e

HP OfficeJet... | Answered on Feb 27, 2019

Panasonic KX-MB 1111500 showing CALL SERVICE 17

HP OfficeJet... | Answered on Feb 21, 2019

Found some things that you will have to check. Are you the IT Admin?

  • These machines have a warning, that any problems beyond the basics you can generally fix, you NEED to call them.

HP OfficeJet... | Answered on Feb 20, 2019

You can replace the print heads in the printer itself.
I know that you can order them from HP's website, or eBay for that matter.

They are running around $120 on eBay, so they are most likely a lot more on HP's site.
Unless you paid an arm and a leg for this printer or if it has sentimental value, it's time to replace it.

HP Officejet Pro... | Answered on Feb 16, 2019

I would imagine the store you bought the printer at would sell the cartridges. Otherwise go to Staples or similar store

HP OfficeJet t45... | Answered on Feb 04, 2019

On HP 6500 printers, remove screen and try heating the connection elemants with hair dryer or something similar. Nothing to hot. The led bars should restore. Here's a link on how to remove HP 6500. Do same for 6500A model, but screen is a bit different, so check out the other video for HP 6500A and 6500A plus printers:
HP 6500:

HP Officejet... | Answered on Jan 30, 2019

Try soaking printhead in the cleaning solution and it will resolve the issue. Check out the video on how to repmve printhead below. Put it in about half inch of solution which is 50% water, 40% window clening solution like windex, and some ammonia or rubbing alcohol.

HP Officejet... | Answered on Jan 30, 2019

Check the following
--Check the paper in the ADF (automatic document feeder)
--Make sure the ADF pick assembly is in good working condition
--Remove the document feeder and open the ADF cover.
--While lifting the blue-green lever, carefully rotate the pick assembly toward the open ADF cover until it stops.
--Make sure the bottom roller is held firmly in place by the two-catch, which is located to the left and the right of the roller.
--Clean the rollers and separator pad

HP Officejet Pro... | Answered on Jan 30, 2019

Check this repair tip out. Works for me almost everytime:

HP Officejet... | Answered on Jan 30, 2019

This is a common error, but usually can be fixed without replacing any parts. See video:

HP Officejet... | Answered on Jan 30, 2019

1. Plug it directly into the wall, rather than into a UPS
2. Verify that the unit is switched on. Disconnect the USB/Ethernet cable from the All-in-One and also disconnect power cable from All-in-One and also from wall outlet.
3. Wait 30 seconds.
4. Plug in the power cable to All-in-One and also to wall outlet.
5. Check for the functionality.

I still had the error message, so they said to reset the printer to factory default settings:
1. Unplug the power cable from printer when the printer is powered on and wait for 20 seconds.
2. Then, press and hold # and 6 while plugging in the power cord.
Continue holding until it displays Semi Full Reset message in the front panel of the All-in-One.

If those two steps do not resolve the problem then its is hardware related and can't be solved here.

HP Officejet... | Answered on Jan 30, 2019

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