Hoover Washing Machines - Page 8 - Recent Questions, Troubleshooting & Support

here are what the numbers mean. 5 is probably throwing the others but you'll need a service tech to know for sure. have you unplugged/cut off power to it for 10 min to see if it may possibly reset? Worth a try anyway. Error 1 Door safety lock error

• Check door is closed and latched correctly
• Check wiring
• Check door lock
• Check drum braking device if fitted

Error 2 Not filled in preset time allowed - washing machine does not fill

• Check mains water pressure
• Check inlet hoses for kinks
• Check inlet filter
• Check water inlet valve
• Pressure switch fault
• Wiring fault

Error 3 Not drained in time allowed - washing machine fails to drain water

• Check that filter is not blocked or obstructed
• Check drain hose is clear of any blockage or obstruction
• Check wiring to drain pump
• Check drain pump is not defective
• Check level sensor or switch
• Check wiring to level sensor

Error 4 Multiple instances of anti-flood contacts in pressure switch being made

• Check for overfoaming evidence - can trip pressure switch
• Check wiring to level sensor
• Check pressure switch is not defective
• Water inlet valve locked open

Error 5 NTC fault - temperature sensor detected as either open circuit or shorted

• Check wiring to temperature sensor
• Check thermistor

Error 6 EEPROM failure - defective electronic controller

• Check wiring
• Check electronic control PCB

Error 7 Motor fault detected

• Check motor connector block
• Check wiring
• Check motor carbon brushes
• Check tacho connections
• Check motor

Error 8 Motor tacho fault - washing machine motor tacho detected as open circuit or shorted

• Check motor connector block
• Check wiring
• Check tacho connections
• Check motor

Error 9 Short circuit motor triac on electronic module

• Check wiring
• Check electronic controller

Error 12 Communication error between electronic control boards and wiring

• Check wiring and harness between control boards
• Check electronic control modules

Error 13 Communication error between boards and wiring

• Check wiring and harness between control boards
• Check electronic control modules

Error 14 Water heating error detected

• Check wiring to wash heater and thermostats
• Check wash heater for continuity
• Check NTC (temperature sensor) probe

Error 15 Defective control module - Not programmed Cuore control

• Reprogram electronic controller
• Replace electronic controller

Error 16 Water heating element detected as short circuit

• Check for defective electrical insulation
• Check water heating element
• Check water heater wiring

Error 17 Wrong signal from motor tachometric generator

• Check motor connector block
• Check wiring
• Check tacho connections
• Check motor

Error 18 Defective control module - also can be wrong electrical input frequency

• Check wiring to electronic controller or both if two used
• Check electrical input frequency
• Check mains electrical supply

If you email Hoover with your product details & the timer details as above they can have an engineer contact you via email or phone, or most have an online live chat service which has engineers who can answer your problem in minutes.. Truly hope this helps & your problems are soon resolved.. ps you could google the part number & find images on the item that will show you the wires in situ, this may solve the issue for you as well...

disconnect from the power outlet and call an technician to find the short or earth leakage problem

A lot of times the bearing wear... they are placed around the drum and maybe sticking.. If it squealed or made funny noises check those first. It would be like putting on a break and trying to drive a car.

Probably very repairable but impossible to say how much without looking inside and fiddling around and checking a few things. Fault could be caused by several possible faults at widely varying cost. I suggest you call a friendly local white appliance engineer...

The cold water feed pipe is attached to the inlet solenoid valve. That's a nylon-looking body with a threaded inlet to which you connect the hose. If the nylon is cracked, you need a new valve, which costs about £20 incl P&P for an equivalent from Ransom Spares, part no. RS122987 https://www.ransomspares.co.uk/parts/brands/hoover/washing-machines/hc6150muk/ REMINDER: Disconnect from power supply and ensure water is securely turned OFF before you dismantle the machine ! To avoid further frost damage, turn off the water and disconnect the pipe in cold weather. A more convenient solution would be a small thermostatic electric space heater to warm the area when it gets cold.

A possible fault that is consistent with your symptoms is that the water level sensing is confused. This is usually a column of water in a plastic tube bearing on a diaphragm switch which operates when the weight of water is sufficient to trip it. The water level is adjusted by a dial which alters the pre-loading on the switch, meaning it needs a bigger or lesser column of water to trip it. If there is a leak in the tube, that would account for the water level trying to cycle. Any water underneath the machine? If so it is a good indicator that is the right track. If not it still may be that fault, but the leaking water is just not making it to the floor. It is normal that the program suspends for filling, and it will not give rise to an error. Also normal is flow through the detergent drawer whenever there is a fill cycle. What is not normal is the repeated fill cycles. Also investigate the actual switch associated with the level sensing. It might have bad contacts. Please post what you eventually find the fault to be. Helps everyone, especially those trying to diagnose at a distance.

There is a known problem with these washers whereby a small electrical current 'leak' from the heater element causes the machine to think it still has water in it. Disconnect the wires on the heater (tape them up or otherwise make safe) then run a cycle to verify that part as the problem.

WP35-6465 is the pump number it is about $50.00 if you buy and install. Call a Repair shop and ask them for the price of parts and labor. I don't know how old your machine is so weigh the cost of repair to a new machine.