Pool & Spa - Page 9 - Recent Questions, Troubleshooting & Support

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RE: INTEX PureSpa - E96 error code. This also happened to me, just after having it for 1 year. I followed the scanty instructions in the troubleshooting section to no avail. I called for "technical assistance" twice and got random females with heavy Asian accents and absolutely NO technical know-how. ME: "I got a E96 error code." AL (Asian Lady): "When you buy it? If less than year, we send new base." ME: "It's been longer than that, can I just buy the base then?" AL: "Yes, $380 and we send it you." ME: "But I paid $350 for the whole thing new!" AL: "It's cheaper just buy new one." ME: "Sure, but can't we troubleshoot this one?" AL: "We can no more troubleshooting." No supervisor was available, I was told to hang up and try again for someone else. Persisting, I pried info from one that it was "pump bloken," from the other "bad consore." I believed both were full of it and had no idea what they were talking about. MY FIX: I disconnected unit from spa. Removed console from base. Turned base upside down to inspect pump and find any ID markings. Found no obvious problem with pump or heating mechanism. Spend few hours time researching cost to buy identical pump. Gave up. Returned to unit, reassembled it, and it worked perfectly! MORAL TO THE STORY: Intex products are fine, their Tech Support is a joke. I suspect the console had detected air in the pump and that it was stuck in a system error cycle which required a prolonged rest from any power input to refresh. Also, turning the unit over (while inspecting it) may have flushed any remaining water around the onboard pump sensor. Don't listen to their know-nothing "tech support" when they suggest it is a GFCI problem, (or some of the others here who give this advice without really knowing). Just keep it fully unplugged for at least a few hours to wipe the system memory! Since it's a circuit board, it's like a mini-computer. Actually, it's just like a modem that requires resetting. If you unplug it and then replug it too soon, you've solved nothing, the on-board circuitry retains enough voltage to prevent it from resetting. You need to keep it unplugged for an extended period of time. Hope this helps. Best of luck! -Matt

I had a problem similar the water flow was good but still coded E90 after 9 sec. I put a magnet next to the water flow sensor. Finally after a long time trying to diagnosing the problem this finally worked I taped a magnet to it and put it he base back together. Been over a week now and it's still working!

stack flue sensor heater overheated check gas pressure if ok sounds like occasionally low pressure if pressure ok check for burner tubes blocked

The problem is in your plumbing. Someone put a valve in an incorrect position. I would have to see a picture of your plumbing but if you can follow the flow of water. When you put it in spa mode, look at which valves turn and which ports open up. If it is doing anything other then sucking water from the spa and returning it only to the spa, then that is why it is draining. Again it would be great if you had a picture. What I have seen before is somebody plumbing in the pipe for a pool cleaner after the valve that send water to the spa. This would result in water from the spa slowly draining out of the pool sweep line. Good luck.

Hi, https://whatsmind.com/2022/03/20/ashley-tervort/ I have a winner 15 keys amc topside controller. I was wondering if you could tell me how to unlock it. I would appreciate it if you could help me out. Thank you!

How do you remove orifice for cleaning?

Remove the salt cell housing and plug one end. Pour cell cleaning solution into the housing until the cell is covered. The cell is clean when no further bubbles are formed and you can see shiny metal cell plates. Remove the cleaning solution flush the cell with clean water and install the salt cell housing back into the system.

All appearances - No fuel to ignite! evrything else looks good, proper gas pressure, proper volts at igniter, etc - it should ignite! If fuel present, heater should Fire! make sure all valves are open. Gas valve is ON AND purge any air from gas line. IMPORTANT ****. If you bled gas line, don't try to ignite for a few minutes. Allow gas to dissipate first, use a fan to help.

look for a fuse or capasitor

Try turning the whole system power off at the main house panel, wait a minute, turn power back on, then go to the pool panel and reset communication as per manual instructions. This worked for me.

when it goes off see if voltage to it no bad transformer if yes bad light

This site may help you. https://poolpartstogo.com/blogs/articles/how-to-fix-an-overheating-pool-pump

If it is brand new and leaking, it sounds like your pool filter has a connection problem. Check your connections to make sure that they are tight and sound and that you do not have any hairline cracks.

unbolt control neck from base and check connection is tight and not corroded if good most likely control unit failed

For a test only, remove filters and see if you feel anything against the fitting? If nothing either 'Air Lock', keeping it from priming the pump. Or, bad pump! Secondly, are you still dealing with a problem? Use the comment link on this thread, and let the forum know if you are, if repaired, what did you do? Intex link... Support Intex

You go down to reception and ask those facilities to add them to the room card. When they add them to the card, it alerts the reception manager that you have entered the pool area and someone will watch you on the CCTV for safety. In the business centre they are concerned with theft.

have you checked heater? If you do not have the tools or skill, you may better served having it checked.

ask maker first?