I'm in the middle of the same problem on my own refrigerator right now. The flapper swings on a steel pin which passes through a stationary plastic tab. That plastic tab can break off, allowing the door to fall out of position. Look up into the mechanism to see if this is your problem. Whirlpool makes a modification kit, part #8201756. It's not on the original parts list, so do a web search for Whirlpool 8201756. I hope this helps.
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