We use the Mitel 5212 IP phones for our hotel. We are trying to find a way to retrieve a previous voice message from a previous guest that stayed with us. How should I go about finding this information? Thanks in advance.

Class of service option disable PC. Port. Or the the hp port is not tagged/untagged to the wrong vlan.

Try unplugging the phone line on the base of the phone and replugging it.

This PDF will help you.

Administrator's Guide

# is the default password - you may be accessing 2 different mailboxes - hence sometimes works sometimes dont - mitel is not a good system - very temprimental

Attendant Directed Call Pickup
Description
The attendant can perform a directed call pickup from the console. This will permit calls to be retrieved before the recall timer expires or if calls have been transferred to the wrong extension.
Conditions
None.
Programming
Assign an access code to Feature 09 (Directed Call Pickup).
Enable COS Option 218 (Directed Call Pickup).
Operation
• Dial the Directed Call Pickup code.
• Dial the extension number of the ringing telephone - the call is connected.

Yes it can. Your vendor should be able to remove your mailbox and stop the call forwarding.

Mark

Your company might have a Voicemail "back door" number or an Auto Attendant number. Dial this number, press *, followed by your mailbox number and your passcode.

You should contact your vendor to help set up for the new carrier.

It sounds like your phone is in do-not-disturb. Press the blue key. Press the no (# key) until you see DND, then press Yes (* key). Press Turn off (0 key).

You need to verify your Call rerouting, you will also need to clear any call forwarding that might be active. Its possible the system is not able to transfer a call to the forwarded location.