Been on an online chat with HP in INDIA for over an hour. Given that you would "think" the error might have to do with the inside or "ink" you would think they would have me open the machine. If there is enough room you've got to read this online chat. WORTHLESS and I will never buy another HP printer ever again. This All-in-one was 372 days old and for them to not even consider going inside but to immediately tell me to buy another one. I hope you can see all of this. If not email me at SusanVette [at] ya hoo dot com and I will share it with you. Doesn't all fit so here is their bottom line:
Sequoia: I wish to inform you that
HP is providing an option to exchange this defective unit with a new released
All-in-One unit.
Susan :
How much?
Sequoia: Let me
also explain the complete process in detail so you can pick the model that suits
your requirement.
Sequoia: You can upgrade the defective printer for a upgraded
printer. Under the upgrade option, you have the option of buying a upgraded
printer at much lower prices.
Sequoia: It means, we will send you with the another printer with
a minimal cost (which is equivalent to the service charges for repairing your
defective printer) then we will take your defective printer.
Sequoia: Moreover, the shippment charges
will be borne by us.
Sequoia: Would you be interested in looking at these
options?
Susan : yes how
much
Sequoia: We have HP
Photosmart C7280 All-in-One Printer, Fax, Scanner, Copier.
Sequoia: You can use the same cartridges
with this model.
Sequoia:
The features of this model are:
• Built-in wireless and Ethernet
connectivity
• Easy two-sided printing
Sequoia: The Actual price of this All-in-One is
$299.99 *
Sequoia:
However, under upgrade option HP is offering for $157.99
Susan : how do I proceed when i am ready
as I want to read all the reviews on that particular model
Sequoia: I am afraid this offer is not
applicable in hpshopping.com or from stores, as this offer is only applicable
online from us.
Sequoia:
If you would like to go ahead I shall arrange a call back for you so that you
can order the printer directly from our call back team.
YADA YADA YADA... Write me at above email for full chat.
FOUND A FIX! Not that HP Tech Support would share this with anyone, they'd rather you BUY another printer. Ugh. Try this once and if doesn't fix it, try it again. I did it twice and NO MORE PROBLEMS. Reset the system by holding down the OK, Cancel, Black, and Color buttons down at the same time and turn the printer off. Keep holding the buttons down until the printer shuts off and then turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartridges in the printer so that it can reset. Good Luck!
×
4,413 views
Usually answered in minutes!
Ink system failure.
Ink system has failed. The printer is therefore unable to copy, receive faxes or print
FOUND A FIX! Not that HP Tech Support would share this with anyone, they'd rather you BUY another printer. Ugh. Try this once and if doesn't fix it, try it again. I did it twice and NO MORE PROBLEMS.
Reset the system by holding down the OK, Cancel, Black, and
Color buttons down at the same time and turn the printer off. Keep holding the buttons down until the printer shuts off and then turn it back on. You will have to turn the printer off twice and then it will recalibrate. Make sure you have new cartridges in the printer so that it can reset. Good Luck!
Good freaking grief! I have had nothing but problems with my C6150. First I couldn't get it to function as a scanner and spent many emails with tech support on it...I have Win XP Pro and nothing exotic running. Then I get this ink system failure. Too much.
Okay I tried your suggestion and have tried everything else I can think of too. Very frustrated with the tech support of HP. I got the same yada yada yada.
Has anyone gotten this fixed yet?? Without buying a new one???
ink dispensing failure
×