Hello, first did you follow instructions of reseting machine when you replaced drum, if not here is the istructions, with machine in ready state, press go button and up arrow at same time, the reset parts life comes up, use up arrow or down arrow to scroll thru to drum replacement, press the ok button when you get to drum, the machine will have drum unit ok?, press okay, machine will cycle and reset drum.
To fix the problem, you have to remove the new drum and clean the contact terminals of the drum and the printer. Run the printer utilities such as cleaning and alignments and send a test print page to make sure that the drum is installed properly.
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