1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the
print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\
folder. You should see files there ending in .SPL and .SHD created around the
time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the
print spooler service)
4. Double click the printer icon in the lower-right
corner of your taskbar to examine your print job queue and browse to View ->
Refresh.
Try to print again to verify that the problem is fixed.
Please follow the steps below to clear the print queue from stuck print jobs:
1. Browse to Start -> Run... and type in NET STOP SPOOLER (this will stop the
print spooler service)
2. Browse to your windows\system32\spool\PRINTERS\
folder. You should see files there ending in .SPL and .SHD created around the
time you tried to print - delete these files.
3. Browse to Start -> Run... and type in NET START SPOOLER (this will restart the
print spooler service)
4. Double click the printer icon in the lower-right corner of your taskbar to examine your print job queue and browse to View -> Refresh. Try to print a document again to verify that the problem is fixed.
To delete print jobs
stuck in the print queue on Windows:
If print job(s) still remain in
the queue even after doing the steps above: Clear the SPOOL
folder Try to print
again after clearing the print queue.
Stop the Print Spooler service from
the Services console
Start the Print Spooler service from
the Services console
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