I have had TI connect for quite a while, and recently I started having the same issue. I'm running Windows 7. I was able to get it to work by forcing it to run in compatibility mode. To do this, you need to right-click on the program icon and click "properties". In the window that pops up, click the "Compatibility" tab, select the checkbox that says "Run this program in compatibility mode for", and select "Windows XP (Service Pack 3)" in the box below. Click OK and try to connect again.
THIS WORKED FOR ME AFTER ALMOST A WHOLE AFTERNOON OF TRYING.. YOU ARE A GREAT PERSON AND MAY HAVE IMPROVED SOMEONE'S CHANCE OF GETTING INTO COLLEGE. THANK YOU
Thank you, this worked!
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I have the same problem when trying to connect my ti-83 to my computer using a silver link cable. Do you have windows vista? I have a feeling that might be the source of my problem, even though I tried running it in compatability mode the ti device explorer always freezes up. It recognizes my calculator, but as soon as I press any of the buttons it freezes up, whether my calc is connected or not. I will try using a different computer, but unfortunately it has vista also.
At first,
open TI Connect software and open TI Device Explorer. Then in the Actions menu choose option Select Device
and select Port USB, Cable USB cable
and Device TI 89 Titanium(all in the
same line).
See captured images:
Open up Device Manager.
Scroll to the USB controller and click the +. Turn the calculator ON then connect the USB cable to your PC. A new device will appear on the USB controller.
Right-click on the new device and, choose Update Driver Software. The Hardware Update Wizard will appear.
Choose "Browse my computer for driver software".
In the search field type in C:\Program Files\TI Education\Driver Files. Look for the tiehdusb.inf driver file.
Click on Next to finish installing the driver properly
Once the driver is installed click Finish.
Procedure 2.
Now click on the "Ti Connect" software on your desktop. Double-click the Ti Device Explorer located to the left inside the Ti connect window.
The software should start looking for your calculator. A pop-up should display looking something like what is pictured below. Under device your calculator should display. If your calculator is located the software will highlight on to it. Click, "Select" and another window should pop-up.
The next pop-up should look something like this. If your Ti 89 is present it will show up next to device and, probably won't say Titanium. Your cable type and port should be listed too.
If all the information is correct in the window that appears click "OK" and, you should be able to start downloading. You can skip the rest of the procedures. If your Ti 89 still won't connect to the computer goto Procedure 3 unless you have already tried Procedure 3, then goto procedure 4.
Procedure 3.
If the above procedure still does not help then try un-installing and, re-installing the Ti Connect software. After un-installing re-boot your computer. After re-booting your computer you can get the latest copy of Ti Connect software by going to the Texas Instruments web site. You can get to that site instantly by clicking, "Ti Connect software" At this Ti site under "View: Connectivity Software", Click, "the OS link that applies to your computers operating system". Next, click the Download Item, "Ti Connect software for ....OS". Next you can login or, click "continue as guest". I'd would click the "continue as guest". Once you have click, "continue as guest" the Ti Connect software for ....OS will be download to you. Click, "Save" and then a folder will pop up. It is probably a folder that you download too. If so, you may want to change it and, 'Save as" to this folder, "Desktop."
Next right-click the Ti Connect executable on your desktop and select, "Properties." Then click the "Compatibility" tab located at the top of the "Properties" window. Click the box next to "Run this program in compatibility mode for." and select "Windows XP Service Pack 2" from the drop-down menu. Click "Apply" and choose "OK." Double-click the TI Connect executable and select "Next" to begin the installation. Click "Yes" to OK the installation process to proceed. Then click "Finish" to complete the installation. Next, reboot your computer.
Now go back and try Procedure 1 and 2 again. If you have already tried Procedure 1 and 2 twice, go to Procedure 4.
Procedure 4.
If the above procedures fail then try a different cable and if possible a different computer.
If trying different cables/computers fails, please contact and fill out a Ti Cares Customer Assistance Form. You can get there by clicking this link, " Ti Cares Customer Assistance Form "
Attach a system information file to the email reply you receive from "Ti Cares Customer Assistance Form."
To get the system information file:
Go to Start Menu and search for System Info
Once loaded, click on File and choose Save
Name the file FirstNameLastName.nfo
Please check to make sure that system info file(.nfo) is the selected type of file.
Attach the .nfo file to the email reply
~Connect the TI Connectivity cable between the PC and the calculator if you haven't already.
~Click on Start >> Programs >> TI Tools >> TI Connect >> TI OSDownloader
~Follow the on-screen directions to reinstall the calculator's OS. When or, if the calculator install the fresh OS goto step 4.
Remove all of the batteries including the round lithium battery for 5 minutes. After the 5 minute period, reinsert all of the batteries and turn the calculator on. Adjust the contrast if necessary.
If the above process did not work to turn your calculator on, try re-doing the above process. Next time extend the time in step 4 by 5 minutes to 10 minutes before you put all the batteries back in the calculator.
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