No communication between receiver and remote

Kevin rico,

I can definitely check this out with you. Does the SAT button light up when you press any buttons at all? If you press SAT, can you operate the receiver?

If neither of those work then the remote most likely needs to be replaced. If you would like to try that option, just send me an email at [email protected] and i'll assist you further!

Tommy Faust
DISH Social Media Representative

This conversation with Dish Support fixed my problem...
Genne Rose (ID: N1D): Hi, my name is Genne Rose (ID: N1D). How may I help you? Daniel Jacobs: My remote won't pair with my Dish DVR Genne Rose (ID: N1D): I apologize for the inconvenience. It will be my pleasure to help you with your issue today. Genne Rose (ID: N1D): Thank you very much for letting me know your concern. We appreciate your time and effort in contacting us regarding this matter. Rest assured, I will help you all throughout this chat session. Genne Rose (ID: N1D): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information. Genne Rose (ID: N1D): The following steps will walk you through the process of addressing the remote to your Hopper.

• Please press and release the SYSTEM INFO button on the front panel of the receiver.
• Then press and release the SAT button. The SAT mode button should then light up with a series of beeps.
• Please verify the remote is now working by pressing the CANCEL button. Daniel Jacobs: yes -- the SAT light lights up Genne Rose (ID: N1D): Thank you. Genne Rose (ID: N1D): Great. Genne Rose (ID: N1D): Have you done that already? Are you finish? Daniel Jacobs: yes Genne Rose (ID: N1D): Thank you. Genne Rose (ID: N1D): Is it working now? Daniel Jacobs: no Genne Rose (ID: N1D): To check, using dish remote, please press and release SAT button, then GUIDE button. Daniel Jacobs: i had already tried that with no success Daniel Jacobs: that doesn't do anything Genne Rose (ID: N1D): I apologize for the inconvenience, Daniel. Genne Rose (ID: N1D): Can you try to reset your receiver by pressing the RESET button on the front panel of the Hopper? Daniel Jacobs: I've done that once, but I can try it again if you want Genne Rose (ID: N1D): Yes, please. Thank you. Daniel Jacobs: oKAY, It's resetting now Genne Rose (ID: N1D): Thank you. Genne Rose (ID: N1D): Right after the reset, please do that again, Daniel. Daniel Jacobs: Do what again? Genne Rose (ID: N1D): The instruction I have provided above on programming your dish remote to the receiver. Daniel Jacobs: you mean System Info followed by SAT button? Genne Rose (ID: N1D): Yes, Daniel. Daniel Jacobs: It's still "Acquiring Signal" .... Genne Rose (ID: N1D): can you try SAT then RECORD button instead? Daniel Jacobs: Should I wait until it's done "Acquiring Signal" ? Genne Rose (ID: N1D): Yes, Daniel. Genne Rose (ID: N1D): We have to finish first the reset before we can program the dish remote again. Daniel Jacobs: It's still "Acquiring Signal" ... Genne Rose (ID: N1D): Let's wait for it to be completed first. Daniel Jacobs: Okay it's back Genne Rose (ID: N1D): Great Daniel Jacobs: you want me to do SAT then RECORD? Genne Rose (ID: N1D): Yes, Daniel. Daniel Jacobs: I guess you mean SYS INFO and then SAT and RECORD? Genne Rose (ID: N1D): Yes, that is correct./ Daniel Jacobs: nothing happens. Just the SAT light coming on is all Genne Rose (ID: N1D): Alright. Thank you. Genne Rose (ID: N1D): Now, can you try to press and release SAT button then GUIDE button. Genne Rose (ID: N1D): Are you able to pull up GUIDE Menu ? Genne Rose (ID: N1D): Or press the Menu button? Daniel Jacobs: Nothing happens -- it's not paired Daniel Jacobs: The sys info screen says "No Remotes Connected" Genne Rose (ID: N1D): I'm sorry about that Genne Rose (ID: N1D): Alright. Genne Rose (ID: N1D): Can you do this? Genne Rose (ID: N1D): Let's deprogram your dish remote.1. Press and hold the SAT mode button until all mode buttons light up. 2. The SAT mode button will begin blinking. 3. Press and hold the RECALL and 0 (System Wizard) buttons at the same time for 3 seconds. 4. Press the SEARCH button. 5. Press the VOL + button. 6. Press the STOP button, then wait 5 seconds. 7. If de-linking is successful, 3 descending tones will be heard from the remote. Daniel Jacobs: I heard the descending tones Genne Rose (ID: N1D): Great. Daniel Jacobs: ok Genne Rose (ID: N1D): Now, can you check if the remote is now working on the receiver? Genne Rose (ID: N1D): try to press and release SAT button then GUIDE button or Menu button. Daniel Jacobs: It looks like it might be working Genne Rose (ID: N1D): Perfect! Genne Rose (ID: N1D): You did a great job, Daniel. Genne Rose (ID: N1D): Is it totally working now? Daniel Jacobs: Yeah, I think so -- I got the Guide on the screen Genne Rose (ID: N1D): Awesome! Daniel Jacobs: thanks Genne Rose (ID: N1D): It is perfectly working now. Genne Rose (ID: N1D): You're most welcome. Genne Rose (ID: N1D): Yapeeeeeeeeeeeeeeeeee !! Daniel Jacobs: right! Genne Rose (ID: N1D): Thank you so much for your patience and cooperation, Daniel. Genne Rose (ID: N1D): For future reference, you can also checkhttp://www.mydish.com/support to access quick and easy troubleshooting steps that will save you time in the future. Genne Rose (ID: N1D): I would like to tell you about DISH Perks. It is an exclusive program that provides DISH customers a lot of extras at no additional cost. You can visit www.mydish.com/perks to see a lineup of the latest freebies. Many perks are available for your benefit. Genne Rose (ID: N1D): Have we addressed all of your concerns today, Daniel? Daniel Jacobs: yes thx Genne Rose (ID: N1D): You're welcome. Genne Rose (ID: N1D): Is there anything else I can help you with today? Daniel Jacobs: no thanks Genne Rose (ID: N1D): Thank you for choosing Chat features and allowing DISH to help and for being big part of DISH. It's our pleasure to assist you today. Always keep in mind that DISH appreciates and value you. Have a great day! Take care and regards to you and your family! :) Happy Holidays! Genne Rose (ID: N1D) has disconnected.

Baba Ra,

We can definitely check this out! I hope it has been resolved by now. If it hasn't, please check the batteries and make sure they're good. If they are, try re-programming the remote. I have included the steps below for that!

Addressing Remote to Receiver:

1.) Go to System Info screen.
2.) Hold down the SAT button until all mode lights light up.
3.) Enter a number between 1 and 15 using the numeric keypad on the remote.
4.) Press the pound (#) button.
5.) Once the SAT button blinks three times, press record.
6.) Test remote and see if it works.

If the problem continues, make sure there are no sources of interference like lights or heat near the receiver. If it continues after, then we will need to send a replacement remote. You can reach me here or at [email protected] for further assistance!

Tommy Faust
DISH Social Media Representative

Hi my nameis Mike Houston of DISH Network and I see you pushed the AUX button and the SATbutton will not light up. There is an easy fix to this, first replace thebatteries and try the Sat button. If the Sat button will not light up pleasereaddress the remote, I will send the link to help with these steps. http://www.dishnetwork.com/SupportSection/remote-setup

Ensure that the batteries are inserted the right way, if they are not the remote will not get power.

Make sure to hit the STB button and then press the POWER button.


Hope this helps!

jerry3736,

I'm sorry you are having a problem with your 6.3 remote. You may need to readdress the remote to your receiver. If you have a duo (2 TV receiver) follow the instructions below.

• Remote:
  1. Go to System Info screen (Go to your TV 1 location and with the TV 1 remote, press the MENU button twice)
  2. Hold down the SAT button until all mode lights light up.(6.3 remote)
  3. Enter a number between 1 and 15 using the numeric keypad on the remote.
  4. Press the pound (#) button
  5. Once the SAT button blinks three times, press record. Note: If successful the number selected in step 3 will appear in the System Info screen under Remote Address.

If this doesn't fix your problem, you may need a new remote. If you have any other questions, please respond to this site.

Ray Calo
DISH Network - Executive Offices

Usually a remte can use the VCR or DVD set up to drive something else. Try switching the remote to VCR and emulate the codes as what the dish codes arw/ Pretty sure but just try promming one remote for every thpmg. My monet=y would be on the sat remote/

ash

bdmills04

Have you replaced the batteries in the remote that is not working. If batteries are low, the lights will still light up but will not operate the functions for the remote. When you press and release the SAT button, what happens? If you try to press the SELECT button, does the TV button light or the SAT button? If you have already tried these steps, you may need to readdress the remote to the receiver. I have provided a link with the instructions on readdressing the remote. I hope this helps.

Readdressing the remote, step 5:
http://www.dishnetwork.com/SupportSection/remote-setup
Ray Calo
DISH Network

hi hammonhph! I will be more than glad to assist you in this concern. Lets program the remote for tv2, lets make sure that the battery's are brand new, please go to the front panel of the receiver, make sure that u have the remote2 with, turn on the the tv1, you got picture, on the front panel of the receiver, you got 1 green and the blue light is off.. push the power button on the front panel of the receiver once to turn off the green light, once its off the tv will show a black, blue or snowy screen, push the up button on the fron panel of the receiver until it shows the system information screen, look for the primary and secondary remote address, primary and secondary remote address should show a number on the white box ex.. 1 and 1 on the green box, secondary is ex 2 on the white box and 2 on the blue box, how to reporgram the remote to the receiver.. press and hold the sat button and wait until all lights lit up, once it all lit up, release it and press any number from (1 to 15) but for this ex is press 9, then press the pound button (#) that is under number 9, once you press the pound button the sat button will flash 3 times and then press the record button once, record button is under the cancel button or view tv button, once you are done check the secondary remote address, it should be 9 on the white box and 2 on the blue box, save the settings by using the remote 1, selct done on the screen and it will go back again to black, blue or snowy screen, press the sat button once on the remote 2 and the big red power button, the blue light should turn on, just in case the blue light dont turn on, press the power button on the front panel of the receiver for 10sec to reset the receiver, it will acquire the sat signal and go to a progress, and it will download the programming guide, check if blue light is not on, press the big red power button on the remote2 to turn on the blue light and it should work. if just incase the blue light dont turn on, the remote is bad and you need to call 1-800-333-3474 for the replacement of the remote..please feel free to get in touch if you have any query..

Have you try pressing the SAT button?