Maytag front load washer will not unlock

Troubleshooting chart-

https://machinecompanion.com/maytag-neptune-washer-not-draining/

If the add a garment light is off, then the washer door will unlock after the Pause/Cancel button is pressed twice. The door will not immediately unlock while the cycle is running due to a possible high-water level in the washer, high-water temperature, tumbling or spinning. It may take up to five minutes for the washer to stop spinning and draining before the door will unlock. You will hear the door click when it unlocks.

or

Unplug your washer from the wall outlet if none of the these steps unlocks the door. Use a T-20 Torx screwdriver to remove the three Torx-head screws along the bottom front of the washer.

1. Pull down on the bottom panel and pull it away from the washer. Reach through the open panel and up to the door lock. Find the release ring below the locking mechanism. Pull down on the ring to unlock the door.
Tip If you must manually unlock the washer door after each wash cycle your drain pump or pressure switch may have failed and would need replacing.

Hope this is helpful

Hello. You might STILL have a clog! Front load washers are notorious for getting slips, half slips, bras, undergarments, childrens' undergarments, baby socks, coins, keys, WHATEVER, caught between the spin basket and tub. This happens due to the pressure of the clothes pushing these items against the door and they get caught in the small gap between the spin basket and the rubber bellow at the front, getting pulled inside as the basket tumbles or spins. Then, under suction from the drain pump, they can get caught in the hose BEFORE the drain trap stops them. What *I* do is this: Get a bath towel and lay it across the control panel so that it covers the back edge. Pull the washer forward approx 2.5 to 3 feet. Lean it back so that it just rests against the wall(hence the need for the towel to prevent the wall from getting marred up). Any water inside will go back AWAY from the pump. Then you can open the pump and with a flashlight, look inside to see if there is anything stuck. KEEP IN MIND, THE PUMP MIGHT BE DAMAGED AND NOT REALLY SPINNING BUT JUST RATTLING/VIBRATING. I have seen MANY bra underwires cause this. You will have to put your finger in the hole in the side of the tube where the trap fits and spin the impeller. It should have a springy, smooth movement with no "scraping" noise. If you want to dis-assemble the pump, TURN OFF POWER FIRST, take pix as you go and/or draw a diagram for the screw locations. If you are unsure about any of this, call for service. The part number for the complete drain pump is W10130913.

Jay, if you're sure there is no water in the drum, unplug the machine and pull it away from the wall enough that you can unfasten the two screws in the upper corners of the back (they are likely T-20 screws). When these screws are removed, you can pull the top of the cabinet back and lift it off the machine.

Once the top is removed (and making sure the machine is unplugged), you can look down the right front and see the door lock mechanism. On that part, you should see a round plastic ring. Pulling that ring will manually release the door lock.

maytag performance series washer front load drains very,very slow

Hi,

Problems with a washing machine not spinning or not draining are often inter related..

If you are having a problem with your top load washer then check out this tip...

Washing Machine does not Pump or Spin


If you are having problems with your front load washing machine then checkout this tip...

Front Load Washing machine not draining and or not spinning


heatman101

Unlocking the door:
Turn on the washer, but don't start any wash cycles. After a few minutes, the door should unlock itself.

Troubleshooting the "nd" message:
"nd" means "no drain". Empty the (now unlocked) washer and fill the wash tub with just enough water to see a bit of water at the bottom of the tub. Run a drain cycle and check a) if it drains and b) if there are any unusual noises while it is draining. If either event occurs during the drain cycle, the drain pump may have to be repaired/replaced.

Noises - the original pump was a 40 watt pump, it often made a "howling" like noise. Replace the pump...the newer 80 watt pump has been more reliable.
Not draining - Front load washers are very bad for getting "junk" into the pumps...buttons, nails, zippers, bra wires....remove power and the front panel to access the drain pump assembly.
Remove power first! The pump is very easy to remove, ( unlocks from the base ) take the pump apart and check for foreign objects inside the pump assy. The power wires pull off and matters not which way they go back on. Also check the hoses to and from the drain pump for any  foreign objects. The pump is usually at the back right side ( looking at the washer from the front ).


for the diagrams click the link 
http://www.applianceaid.com/neptune6.html

pump is plugged unplug washer lean back against wall under unit right front 2, 5/16 screws lets pump free take hoses on both sides free check for coins after pump and objects before pump and in pump clear reinstall if clear replace pump just had 2