Pickup roller fails to load paper sometimes from the paper tray.

the out of paper erro can also be caused by worn pickup rollers. These rollers are used to pickup paper from the paper tray and feed it into the printer. When they get worn down they can't grip the paper to pick it up so the printer thinks the paper tray is empty. The pickup roller runs $3.99 and can be installed by the end user, no service center is needed. The part number is RL1-0266 and looks like this:

We carry them in stock if you would like to order one here:
http://www.ccl-la.com/catalog/product_info.php?products_id=202

I hope this helps, if so please rate my solution.

BuddyMc

Hello.

From the HP site:

There could a problem in the pickup assembly area of the product. There are twoblack Mylar light shields approximately 3.5 inches long. They are located onboth sides of the pickup roller under the pickup roller rod. One or both ofthese black Mylar shields can be tucked under, or partially bent when removinga paper jam from the paper input tray slot.
Reposition the black Mylar light shields back into the proper position.

1. Unplug the power cord from the product.
2. Remove the paper and paper input tray.
3. Slide hands, palms side up, into the paper input tray cavity until the fingertips reach the end of the cavity.

4. Bend fingers up to push theblack Mylar light shields back into place. The proper position of the blackMylar light shield will be flat.
5. Reconnect the power cord.
6. Print a self-test/configuration page to verify product is functioningcorrectly.
If still a problem, make sure that the tray, paper is locked in thecorrect position. Sometimes the spring in the tray can become worn out andloose. You can take that out and spread it out a little. Also, make sure thatthe tray bottom is free to move. Take out the paper and see if it goes up anddown correctly. If you don't hear the pickup roller moving or the motor runningyou may have a bad feed roller gear. There also, could be a problem with thepickup roller.

Hope this helps.

I have had similar symptoms: Unit won't recognize Tray 2 is full. If I hold the spring-loaded actuator with my finger, the printer will initialize as though it were detecting paper. (obviously it pitches a jam message when paper fails to feed). I've watched the pickup solenoid and it appears to be functioning correctly. I'm leaning towards it being the position of the actuator, which may be causing it to fail to push back and block the sensor. Unfortunately the manual for the P2035 doesn't have any specifics regarding this assembly, nor does it have part numbers for anything but the photosensor. Does anybody have a photo of the correct alignment of this particular part or a link to something that would be useful? To reiterate, we are talking about the spring loaded actuator directly to the right of the tray 2 pickup roller that is secured by one of the two white retaining collars. Thanks in advance for any help

Hello There,

After working with HP for quite sometime,

here is what i recoimmend.

1.Ensure that paper trays are loaded properly, so that paper can feed from the tray
2.Check the input area for obstructions, such as paper in the path or visible damage to the paper path near Tray 1.
3.Remove the print cartridge and lift the green handle attached to the metal plate underneath to check for paper in the paper path.
NOTE: Try swapping the tray and print cartridge with one from different printer, same model. Determine if issue follows the tray or the print cartridge.
4.Ensure that paper is feeding correctly from the appropriate tray (try using a freshly opened **** of paper).
a.Inspect the pickup assembly by removing the paper tray in question to look inside the printer.
b.Locate the rubber roller with a purple, plastic hub (paper feed roller).
c.Locate the paper pickup assembly that is directly behind the paper feed roller. The paper pickup assembly consists of a shaft with four half-moon shaped rubber and white plastic rollers attached to it.
d.Rotate the shaft to locate the half-moon rollers and ensure that it turns easily.
e.Locate the black plastic coupler shaped like a dog bone that is immediately to the right of the shaft .
f.If either the pickup assembly or the coupler is missing or damaged, the printer will need to be serviced.
5.Do not fan paper to separate, bend the **** into a U shape to break the sheets free from one another.

NOTE: If the steps listed in this document do not return the printer to a READY state, service may be required. Contact the HP Customer Care Center for more information
Please feel free to leave a testimonial if this works and please do not forget to click 4 thumbs.

Cheers!

Thank you for contacting FixYa with your printer inquiry.
This is usually a paper pickup error where paper pickup roller is not contacting the paper in the default paper tray or Pickup roller is worn smooth and not picking up the paper.
Turn the printer around and lift the flap behind the paper tray. If you have a flashlight, get it. You want to watch the action of the paper pickup roller. By observing to see if it is rotating, slipping on the paper or whatever, you should be able to determine why the paper isn't feeding.
Solutions: Make sure the paper size adjuster in the tray (Paper Backstop) is against the paper and correctly set for paper size.
Paper roller slippage - Needs to be replaced. Order a new one. Clean with water or alcohol in the interim while waiting for replacement. Eliminate all the paper dust. Sometimes works.
Part Number: RL1-1370-000CN Paper pickup roller - Picks up media from the paper input tray.
Venders: http://partsurfer.hp.com/Search.aspx?SearchText=Q7814A - HP Parts Surfer

http://www.laserprinterservices.com/parts.html

https://www.partsnow.com/Forms/Login.aspx

http://www.thelaserguys.com/Printer-Error-Codes_ep_42.html

Hope this helps helps. Please keep us updated and remember to rate this answer.

If the printer is not taking paper out of the tray, most likely the pickup roller is worn out. On some models, the pickup fails if the paper is not properly loaded. For example, if the paper guides in an adjustable tray (permits the use of different paper sizes) are not properly set, the paper may not be correctly positioned for pickup.

If you need more information, please post with your printer's make and model number (such as HP LaserJet 4).

Try replacing the pickup rollers

According to the manual: "A 13.01.00 error message indicates that the media did not arrive at the pre-feed sensor (PS102) within the specified time." That usually means that the rollers fail to pickup the paper from Tray 2. Usually, cleaning the paper feed roller in the 500 sheet tray should fix this. While blowing out dust, you may have coated this roller with paper dust. A quick way to double check this is to power cycle the printer & try to print from Tray 1, the MP feeder tray (unless Tray1 has rarely or never been used...it might be a little tempermental as well). Regardless, this error is very common & is usually fixed by cleaning. Depending on usage, this roller is considered a customer replacable item (Part # RM1-0037-000CN) with a life expectancy of more than 200,000 pages. There are 3 of that type roller in the printer, but the one in the tray is usually the 1st one to fail. Hope this helps!

Hi Make sure the paper tray (cassette) is not missing the small separation pad with the spring. It is part of the paper cassette. the roller may be worn so cleaning it might not help. Lawrence

Sounds like the pickup roller is worn or dirty. Try cleaning the pick up roller for the tray. If this doesn't work the pick up roller will need to be replaced.