How do I fix a paper jam on a HP2430 printer. The paper is jammed infront of the Drum of the cartridge. Looks like the drum is not spinning with the gear. What could it be? Theo

Follow the steps below to clear the paper jam.

1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes shown below.
   
5. Open the back output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7. After you have just used the printer, some internal parts of the printer are extremely hot! Wait for the printer to cool down before you touch the internal parts of the printer.
   
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the back output tray.
8. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
9. Put the drum unit assembly back in the printer.
10. Put the paper tray in the printer.
11. Close the front cover.

http://support.brother.com/g/b/faqend.aspx?c=hk&lang=en&prod=hl5040_all&faqid=faq00000026_010

Causes for paper jams in Printers are given below:

* Dust or debris
* Rotating drum problem
* Toner or fuser complaint

Dust or debris

One of the main causes for paper jams is the presence of dirt, dust, or debris in your toner cartridge. The paper coming into the cartridge would get stuck. So clean your printer regularly. Remove the dust from the printer. Also find out whether any jams occurred in the sensor hole in the upper part of the rotating drum. Do not touch the roller while cleaning. If the oil in your body gets into the roller, the printing media cannot roll over it properly and you can't get rid of the printer problem.

Rotating drum problem

If there is no direct symptom of paper jam and still you cannot do printing properly, find whether it is because of drum problem. If the paper gets into the end gear of the rotating drum and gets stuck there, you cannot access the printing function. Switch off your printer and check the plastic arms of the printer drum. If there is any paper piece jammed in any of the arms, you can't continue printing. Here also cleaning is the best method to solve the problem. While cleaning, check the arms of the rotating drum.

Toner or fuser complaint

Toner complaint may also cause paper jams. It can be solved only by replacing it. When you switch on the loop back plug in, two flash lights appear; then it indicates paper jam. The oil spillage in toner can cause this problem. If the toner cartridge is not functioning properly, the same problem would be the result. The diodes or transistors in the fuser unit of the printer may get damaged and this can lead to fuser complaints. To solve this problem, you should replace it.

Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to complete clear paper jams paper can get jammed it there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.

1. Open the front of the printer.
   
2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
5. Close the front cover.
   
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
   
   
6. Pull the paper tray completely out of the printer.
7. Pull the jammed paper down and out of the printer.
8. Open the back cover (back output tray).
9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
10. Pull the jammed paper out of the fuser unit.
    
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
    
    
11. Close the back cover (back output tray).
12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    
    
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
    
    
13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
15. Put the paper tray firmly back in the printer.
16. Close the front cover.
17. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Sorry to hear you are having problems. Printers can be very frustrating at times. Below is a description of how to completely clear paper jams. Paper can get jammed in there pretty tightly and in very small places. Ensure you've followed all the steps to clear your paper jam and you should see your printer start working again. Refer to your user guide (or download via the link provided at the bottom) for illustrations.

1. Open the front of the printer.
   
2. Slowly take out the drum unit and toner cartridge assembly. Some of the jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Set the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner.
4. To prevent damage to the printer caused by static electricity, DO NOT touch the electrodes inside the printer.
5. Close the front cover.
   
   Note: Do not put the drum unit and toner cartridge assembly back in at this point.
   
   
6. Pull the paper tray completely out of the printer.
7. Pull the jammed paper down and out of the printer.
8. Open the back cover (back output tray).
9. Still looking at the back of the printer, pull the tab toward you to open the fuser cover.
10. Pull the jammed paper out of the fuser unit.
    
    HOT SURFACE
    After you have just used the printer, some internal parts of the printer will be extremely hot. Wait for the printer to cool down before you touch the internal parts of the printer.
    
    
11. Close the back cover (back output tray).
12. On the drum unit you set aside, push down the green lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
    
    
    CAUTION
    Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
    
    To avoid print quality problems, DO NOT touch the roller part of the toner. Try to keep you hands, fingers and everything else away from there.
    
    
13. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the green lock lever will lift automatically.
14. Open the front cover. Put the drum unit and toner cartridge assembly back in the printer.
15. Put the paper tray firmly back in the printer.
16. Close the front cover.
17. Make sure that the Error LED is now off.
    

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_HL_2140_2170W_EN_1160.PDF

Clear the jammed paper as follows.

If the jammed paper is removed completely by using the information in the following steps, you can install the paper tray first, and then close the front cover and the printer will resume printing automatically.



If the printer does not start printing automatically, press the Go button. If the printer still does not start printing, please check that all the remaining jammed paper has been removed from the printer. Then try printing again.

Pull the paper tray completely out of the printer.

Pull the jammed paper up and out of the printer.

Press the cover release button and then open the front cover.

Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.

Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared, go to Step 7.

Open the jam clear cover. Pull the jammed paper out of the fuser unit.

Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.

Pull the Duplex Tray completly out of the printer.

Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.

Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Put the drum unit assembly back in the printer.

Put the paper tray in the printer.

Close the front cover.

Hi Good day!! here are the steps how to remove paper jam in brother hope it help's you!!
1. Pull the paper tray completely out of the printer.
2. Pull the jammed paper up and out of the printer.
3. Press the cover release button and then open the front cover.
4. Pull out the drum unit assembly. Pull the jammed paper up and out of the printer. If you cannot remove the drum unit assembly easily at this time, do not use extra force. Instead, pull the edge of the jammed paper from the paper tray. If the jammed paper can not be pulled out easily, turn the jam dial towards you as you gently pull the paper out.
5. Open the face-up output tray. Pull the jammed paper out of the fuser unit. If the paper jam can be cleared.
6. Open the jam clear cover. Pull the jammed paper out of the fuser unit.
7. Close the jam clear cover. Close the face-up output tray. If the paper jam still cannot be cleared, for HL-5130 and HL-5140 users go to Step 10, and for all other users go to the next step.
8. Pull the Duplex Tray completely out of the printer.
9. Pull the jammed paper out of the printer or the Duplex tray. Put the Duplex tray back into the printer.
10. Push the lock lever down and take the toner cartridge out of the drum unit assembly. Take out the jammed paper if there is any inside the drum unit.
11. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.
12. Put the drum unit assembly back in the printer.
13. Put the paper tray in the printer.
14. Close the front cover.

Over time paper dust and toner residue can build up around the drum and paper feeder rollers. Open your printer and remove the toner cartridge and Drum unit. Use a soft brush to clean any residue. Replace toner cartridge and drum unit.
A tiny bit of paper can cause the paper jam light to stay lit.

Clear the jammed paper as follows.
Observe Cautions signs in printer.
Always remove all paper from the paper tray and straighten the stack when you add new paper. This helps prevent multiple sheets of paper from feeding through the printer at one time and prevents paper jams.
1. Press the cover release button and then open the front cover.
2. Slowly take out the drum unit and toner cartridge assembly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.
3. Pull the paper tray completely out of the printer.
4. Close the front cover.
5. Pull the jammed paper up and out of the printer.
6. Open the front cover again.
7. Open the back cover.
8. Pull the tabs at the left and right hand sides toward you to open the fuser cover (1).
9. Using both hands, gently pull the jammed paper out of the fuser unit.
10. Close the back cover.
11. Pull the duplex tray completely out of the printer.
12. Pull the the jammed paper out of the printer or the duplex tray. Put the duplex tray back in the printer.
13. Push down the blue lock lever and take the toner cartridge out of the drum unit. Clear the jammed paper if there is any inside the drum unit.
14. Put the toner cartridge back into the drum unit until you hear it lock into place. If you put the cartridge in properly, the blue lock lever will lift automatically.
15. Put the drum unit and toner cartridge assembly back in the printer.
16. Put the paper tray firmly back in the printer.
17. Close the front cover.
18. Make sure that the Paper LED is now off and the printer is ready.
After clearing paper jam if noise persist printer may need a Repair Tech and parts replacement for broken or wore parts.

Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
Caution

After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.

1. Remove the paper tray from the printer.

1. Pull the jammed paper up and out of the printer.

1. Open the front cover.

1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the back cover.

1. Pull the tab toward you to open the rear chute cover.

1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.

1. Close the back cover.

1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit and toner cartridge assembly back in the printer.

1. Put the paper tray firmly back in the printer.

1. Close the front cover.
   Make sure that the Paper LED is now off and the printer is ready.

Title:
How do I clear paper jams?
Description:
If a paper jam occurs, the Paper LED will flash as shown below.
Caution

After you have used the printer, some parts inside the printer are extremely hot. When you open the front cover or face-up output tray of the printer, never touch the shaded parts shown below.

1. Remove the paper tray from the printer.

1. Pull the jammed paper up and out of the printer.

1. Open the front cover.

1. Pull out the drum unit and toner cartridge assembly slowly. The jammed paper will be pulled out with the drum unit and toner cartridge assembly.

Caution

To prevent damage to the printer caused by static electricity, do not touch the electrodes shown below.

1. Open the back cover.

1. Pull the tab toward you to open the rear chute cover.

1. Pull the jammed paper out of the fuser unit. If the jammed paper cannot be pulled out easily, push down the tab with one hand as you gently pull the paper out with other.

1. Close the back cover.

1. Push the lock lever down and take the toner cartridge out of the drum unit. Take out the jammed paper if there is any inside the drum unit.

1. Put the toner cartridge into the drum unit until you hear it lock into place. If you put it in properly, the lock lever will lift automatically.

Caution

To avoid print quality problems, DO NOT touch the shaded part shown in the illustration.
If you accidentaly touch the shaded part, wipe the surface with a dry lint-free soft cloth.

1. Put the drum unit and toner cartridge assembly back in the printer.

1. Put the paper tray firmly back in the printer.

1. Close the front cover.
   Make sure that the Paper LED is now off and the printer is ready.