We just purchased a Maytag Elite series washer & dryer. We have balanced the washer front side to side, back to front and back side to side. When i wash a load of clothes, the washer literally jumps off the ground during the spin cycle. Any suggestions on how to fix this problem?

Hi and welcome to FixYa, I am Kelly.

I understand you want a whirlpool washer. What are you washing? It does make a difference on what would be recommended. The other question is does it have to be a front load machine or is a top loading washer ok?

Right off the top of my head for an 8.5 kg washer I would recommend the top loading MAT Series by Maytag (owned by Whirpool) These manual timer machines can take a beating and over loading only causes belt wear that is inexpensive and easy to replace. The only drawback is that the top loading machines use more water per cycle than a front loading machine. My thought is this... water is cheap... smaller front loading commercial machines used in continuous manner end up costing you more in repairs than you would pay for the water.

Product info: http://www.maytagcommerciallaundry.com/on_premiseslaundry/top_load_washers/commercial_energy_advantage__8482__top_load_washer_mat15mnaww.pro?scr=category

Once you see the linked pages select "on premises lanudry"

What I will tell you about commercial laundry machines is this. Keep the controls simple such as the MAT series. Maintenance parts are available on line and your down time will be minimal. The Maytags have the best warranty also.

As for the dryer Gas or electric? I am going to assume electric since you said "Factory"
For this I would recommend the MDE17 series Dryers, The dryers are 4 roller drum type dryers so the weight is carried equally front and rear of the drum so that the drum seals have a very long life.

I have been a Maytag repairman since 1970 and started in a family owned business. These recommendations are from years of experience. You may pay more up front on the initial purchase but over the years the continued in service time and minimal maintenance required make these units extremely cost effective. If I were to start my own business with 8.5 Kg per cycle washing requirements The MAT Washers and MDE Dryers Maytags are exactly what I would use.

Remember Maytag was purchased by Whirlpool years ago.
All Maytag parts can be obtained through Whirlpool.
I do wish you the best, Thanks for choosing FixYa,
Kelly

yes

This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.((((

This advise is for Kenmore Elite and Whirlpool Duet front loader washers and dryers with a Control Lock problem.

This may or may not be an indication of a serious problem. In the majority of the cases, this is a simple operator error. Nearly all these model appliances have some sort of Control Lock feature on the front panel now. This is a designed safety feature that is used to prevent small children from manipulating the controls. The controls can be easily locked or unlocked by pressing and holding the following button on the front panel:

Whirlpool Duet Washer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Whirlpool Duet Dryer - Press and hold the END OF CYCLE SIGNAL button for 3 seconds.

Kenmore Elite Washer - Press and hold the DRAIN/SPIN button for 3 seconds.

Kenmore Elite Dryer - Press and hold the AUTO DRY LEVEL button for 3 seconds.

These instructions may not be all inclusive for all Kenmore and Whirlpool models, but they are the most common. Chances are, if you have a Control Lock feature, the instructions will be printed on the front panel adjacent to the button that is required to lock or unlock the controls.

NOTE: These instructions may also work for newer model Maytag, Hotpoint, Admiral and Fridgidaire model front loaders as well. Refer to your owner's manual or front panel for instructions pertaining to your sepcific model.

If the Control Lock feature will not lock or unlock the appliance, unplugging the unit for AT LEAST 30 minutes is recommended in order to reset the main control board. In many cases this is all that is required to correct momentary glitches.

Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.#$##

Not the dryer but you do for the washer ... there is bolts that go in the back to hold the tub ... the bolts came with the washer went it was new... you may be able to get a set from sears...

The following link explains how to correct a control lock problem on a front loader washer:

http://www.fixya.com/support/r2469429-kenmore_elite_amp_whirlpool_duet

If this is a Maytag (which is the image you have this posted under) these instructions still may apply. The newer model Maytags are manufactured by Whirlpool (makers of the Kenmore Elite and Whirlpool Duet) and many of the conrol features are the same. I suspect that in the process of mounting the dryer one of the front panel control buttons may have been leaned against and locked the controls.

If you have any questions, please let me know. I hope this resolves your problem.

sounds like your balancing ring or your springs gave out underneath to balance load

Washers n dryers usually require some balancing after a move to the new area, and when you lift the washer on a dolly, you lift it from the rear. Assuming you've already tipped the washer slighlty to one side, checked the bottom for which side has the most metal underneath. This is best done with 2 people. Do the same with the dryer. The braces are used to help balance or to keep from tipping when the machine was packed inside a large box.

Hello..
If your washer has four adjusatable leveling feet then one method would be to tilt the washer to gain access to the back feet first ( since they are the hardest to get to once the washer is positioned into its final location ) and spin them down so that they are projecting out ~ 3/4 inch from the cabinet frame. Then position the washer back into its final location in your laundry area. Check the side to side level of it by placing a spirit level ( normal carpenters level) across two flat surfaces of the washer cabinet on top and near the back) If they need a slight adjustment, then do that now.. re-check the side to side level until that is OK. Once you have the back part of the washer leveled side to side in the back and while it is in the final location of your laundry roomm check the front to back level. Use one adjustment leg on the front to get the front to back level on that side, then adjust the other front side leg so that it too is making contact with the floor and your front to back and side to side are all level. That is one way of setting it up however if after you are confident that it has been leveled this way ( all four feet are contactint the floor and that side to side and front to back are all level) and it still vibrates violently, you may have another problem with your washer that will need to be addressed. It should still be under warranty and I would speak with the sales people or their service department to set up an appointment to get it resolved. That is ONLY after you feel confident that the washer is level in its user position. Hope this helps you...