Scrubbing Bubbles Automatic Shower Cleaner quit working

I had my old shower cleaner (one button) konk out on me after 2 years (SCJohson gives it a life span of 3). They sent me a coupon for a free new one (2 buttons). Unit worked when I first tested it without the cleaner in. Put bottle in and sprayer turned only once around, then never turned again. I brought brand new unit back to store, got another, which does exactly the same thing - works upside down, but as soon as you hang it up with bottle, sprayer only turns once around and then doesn't work again. I'm thinking the weight of the bottle is shifting something and preventing the unit from working. Bad design. With this many complaints, SC Johnson needs to recall this product and stop giving out coupons for a product that doesn't work. I had my old shower cleaner (one button) konk out on me after 2 years (SCJohson gives it a life span of 3). They sent me a coupon for a free new one (2 buttons). Unit worked when I first tested it without the cleaner in. Put bottle in and sprayer turned only once around, then never turned again. I brought brand new unit back to store, got another, which does exactly the same thing - works upside down, but as soon as you hang it up with bottle, sprayer only turns once around and then doesn't work again. I'm thinking the weight of the bottle is shifting something and preventing the unit from working. Bad design. With this many complaints, SC Johnson needs to recall this product and stop giving out coupons for a product that doesn't work.

Had the exact same problem, customer service at the 800 number was fast, courteous, & easy! Almost shocked with how responsive SCJ was. Had the exact same problem, customer service at the 800 number was fast, courteous, & easy! Almost shocked with how responsive SCJ was.

Called the 800 number and they agreed to replace the unit immediately. Great response from SCJ. Called the 800 number and they agreed to replace the unit immediately. Great response from SCJ.

Fantastic customer service! Sending me coupons to replace the unit and refill. Fantastic customer service! Sending me coupons to replace the unit and refill.

Went through 4 units in 2 weeks - CRAZY! Though I would check on line to see if anyone else was having the same problem. Found several strings with the same complaint. So I called the customer service line, did some troubleshooting over the phone to no avail. Fortunately for the last two units I was able to provide the lot numbers - critical to isolating and resolving the problem. Customer service was fantastic and grateful to get the lot numbers. Refund and coupon for new unit are on the way. :-) Went through 4 units in 2 weeks - CRAZY! Though I would check on line to see if anyone else was having the same problem. Found several strings with the same complaint. So I called the customer service line, did some troubleshooting over the phone to no avail. Fortunately for the last two units I was able to provide the lot numbers - critical to isolating and resolving the problem. Customer service was fantastic and grateful to get the lot numbers. Refund and coupon for new unit are on the way. :-)

This is at least the second scrubbing bubbles shower cleaner I've had that has stopped working. I cleaned the battery contacts, tried new batteries, but it doesn't work. It makes the noise, but nothing happens! This is at least the second scrubbing bubbles shower cleaner I've had that has stopped working. I cleaned the battery contacts, tried new batteries, but it doesn't work. It makes the noise, but nothing happens!

The sprayer is NO LONGER MADE BY Johnson so you will have to fix the one (s) you have. The small plastic gears inside the sprayer wear with age and can get slightly “out of adjustment" and “bind up”, preventing the sprayer from running normally. Take out the 6 screws (they are very small on the bottom of the sprayer - TAKE YOUR TIME, it is an arduous task as some are deeply inside the plastic case). These are very small Torx Head screws that need the special Torx screw driver. When all 6 screws are removed (and carefully set aside), open the case and find the SMALLEST plastic gear (THE SMALLEST, its important) and use a small tool to reach in and turn the small gear a few times to "loosen" the train of gears. If necessary, repeat turning the small gear until the gears turn freely. If you do it right, the motor WILL then be able to turn the mechanism (TEST IT by pushing one of "go buttons - you should hear the beeping tone first, then it should run as normal). Then, take a very small tool (or tooth pick) and carefully use it to apply a little bit of Vaseline Petroleum Jelly onto the gears (place it on each of the gear surfaces where they mesh together). Repeat applying the Vaseline Petroleum Jelly until the gears are liberally coated on their “meshing” surfaces). When you have it running normally, reassemble the case and replace the 6 Torx screws – take your time, it is NOT easy. Remember these are plastic gears (cheap but NOT ideal) and they will wear, so the sprayer had a finite life expectancy (Thanks Johnston! :-( ). You are welcome. The sprayer is NO LONGER MADE BY Johnson so you will have to fix the one (s) you have. The small plastic gears inside the sprayer wear with age and can get slightly “out of adjustment" and “bind up”, preventing the sprayer from running normally. Take out the 6 screws (they are very small on the bottom of the sprayer - TAKE YOUR TIME, it is an arduous task as some are deeply inside the plastic case). These are very small Torx Head screws that need the special Torx screw driver. When all 6 screws are removed (and carefully set aside), open the case and find the SMALLEST plastic gear (THE SMALLEST, its important) and use a small tool to reach in and turn the small gear a few times to "loosen" the train of gears. If necessary, repeat turning the small gear until the gears turn freely. If you do it right, the motor WILL then be able to turn the mechanism (TEST IT by pushing one of "go buttons - you should hear the beeping tone first, then it should run as normal). Then, take a very small tool (or tooth pick) and carefully use it to apply a little bit of Vaseline Petroleum Jelly onto the gears (place it on each of the gear surfaces where they mesh together). Repeat applying the Vaseline Petroleum Jelly until the gears are liberally coated on their “meshing” surfaces). When you have it running normally, reassemble the case and replace the 6 Torx screws – take your time, it is NOT easy. Remember these are plastic gears (cheap but NOT ideal) and they will wear, so the sprayer had a finite life expectancy (Thanks Johnston! :-( ). You are welcome.