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There's almost always a screw in the back (heel) of the iron, just behind where the cord enters. It might be a Torx or clutch head vs, straight or Phillips.
Either the cord inside is caught on something or the retraction spring is broken.
Try to pull it out further, if you can feel any spring-back then most likely the cord is caught, maybe on itself.
Either way, the canister will probably have to be disassembled to fix the problem.
You have to find a way to turn the drum the cord rolls up onto. Just move it par enough o allow it to retract. Hopefully you will hit that point before the spring lets go.
The retraction mechanizm is likely jammed. Mostly likely the cord has jumped it's groove in the retraction wheel/hub. If you are good with tools there is a 70% chance you can get it to work again with a basic DCR operation. Most mechanical problems can be solved using this simple rule: Dissassemble Clean and Reassemble.
CAUTION: The retract mech has a powerful spring inside, avoid exposing. Most retract mech units are rivoted closed so consumers won't poke thier eye out.
CAUTION: UNPLUG THE UNIT
Open the unit from the bottom and the top lid of the canister should come off.
The retract mech should be obvious as it is where the cord comes into the unit.
Look for the cord being bound by iteslf either on top or underneath (lie two cordes in one groove)
Remove any binding.
If you see no debris or obsticals for the cord to retract (where it is getting stuck)
Your spring could have sprung!
Do you feel and retract at all?
Can you locate the releae mechagnism?
Does the Release button seem to function? When Pressed it should take pressure off of the cord hub.
The retract mech may need replaced. Overall the cost will be about $60 for parts.
Depends on the machine. If its a Sebo K model then usually pulling on the cord will re-automatically retract the cord anyway. Any other brand and it will need to be replaced by a qualified repair.
The return is stuck on your cord retractor. Take the machine apart untill you can see the retractor, then there is a button or wire that retracts the cord. If it is stuck in the down possition simply reset it, if it is broke you must replace the complete cord retractor.
I'm assuming that you have bought the new retractable cord assembly. If you have so, I believe the cord should retract going counter-clock wise (pulling it makes it spin clockwise).
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