My Movado Series 800 second hand zeroes out at the 3-second spot, not at zero (12).

Is it a Chronograph. Sounds like it is stuck on Timing.

Did they put the correct battery in?

https://www.fixya.com/support/r27181038-changing_watch_batteries

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I was told my a jeweler that Movado condiders that. Design defect and they don't produce or offer that rubber insert for sale.

you do not need to return, as this is re-settable. Pull out crown to the first position (date setting) and then toggle with upper push button. If upper button do not do the job, try the bottom one. When you reach 12, then push the crown back in. Start the chrono, stop it and check if it returns to 12.

it is probably either in set time mode, or some sort of chronograph mode. play with the buttons.

I couldn't find the operating instructions for your watch but a similar watch made by anothe manufacturer makes me think that the "second hand" is actually part of the chronograph i.e. it acts as a stop watch.

Try pressing the button at the two o'clock position. If the had moves, press the button again to stop it. To set the hand to zero, press the button at the 4 O'clock position.
I hope this helps.

If this does not produce the desired result, go to http://www.movado.com/contact-us and speak to them about it.

Try pulling the crown out and using the reset button to move hands beside the sweep arm. If this doesn't work then you may need to take it to a repair shop that can reset or AC the watch. With a movement as fine as Movado I wouldn't attempt this yourself. If you make a mistake the repair could cost more than the watch. Be sure that you have the watch resealed so it maintains its water resistance.

I would turn the watch hands 12 hours then you will be at the correct spot for the 12 Noon and 12 Midnight times.... At this point you may need to change the date again also

I wouldnt try to return it. I would go back and inform the store of the problem you have and they have no choice but to either fix it, show you how to solve the problem, exchange it, or at the least, return it but please give them a chance to fix the issue.
Best wishes,

Here is the manual to help set this chronograph...good luck :)

Easy Soultion worked for me. Believe Me I was worried only had the Seiko Sportura for a week now. My second dial for the stopwatch was re-setting to 5 seconds instead of zero. The Solution is
1. pull the Crown all the way out ( In the position you take the crown to set the time , second click ).
2. To set the minute face of stop watch , keep pressing the top button untill it is zero. To set the second needle to zero keep pressing the bottom button untill it reaches zero or where you like it to re-set each time. Depend on you.
3. Once all neddles of stopwatch are at resting postions ( usually zero) secure the crown back to its normal postion. Test your stop watch , hopefully it will go back to zero when you press the reset button. C

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