For most sewing machines, insert the needle so that the slot in the needle is facing the thread. (The needle should be sized so that the thread fits nicely in the slot. The thread shouldn't be too thick or thin, compared to the slot.) Thus for most standard machines, the slot will be facing forward and the flat side at the top of the needle will be to the back. On some machines, the needle is inserted sideways relative to the machine. On those, the slot usually faces out and the flat side will face the motor section of the machine.
Always insert the needle fully into the needle holder before tightening the screw that holds the needle. See the pictures here, https://en.wikipedia.org/wiki/Sewing_machine_needle , for a clear idea of design of the standard machine needle.
Please add a comment with the sewing machine make and model for extra help correctly inserting the needle. On some machines, a needle insertion tool is an included accessory. This helps you keep the needle stable while you push it into position. If you don't have this, consider threading the needle first (with the thread along the slot and then going through the eye). This will help avoid the needle dropping too far into the opening in the face plate. Alternatively, cover the face plate.
Cindy Wells
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