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Sharon Irvin Posted on Oct 06, 2019
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Dyson DC31 shutting off after a few minutes

Dyson 31 shuts down after a few minutes of running

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Thatvacguy.com

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  • Dyson Master 1,619 Answers
  • Posted on Oct 13, 2019
Thatvacguy.com
Dyson Master
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Joined: Jul 18, 2010
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It might need a new filter.

5 Related Answers

Anonymous

  • 2 Answers
  • Posted on Dec 30, 2008

SOURCE: Roomba shuts down after a few minutes

The brushes are clean on the outside, but probably not inside of the little yellow contact on the end. Also the junk that collects on the brushes finds its way into the gear box. Mine kept shutting down w/ the "Please remove and clean Roomba's brushes" message. I finally gave up and took it apart. There was a surprising amount of junk in the gear box. After I got it apart, I cleaned it out and I even used a straight pin and a pair of tweezers to get all of the gunk out. Now it runs like new. I'm no mechanic, but I used to help my daddy fix things around the house. I posted my solution to the problem and it has worked for a couple of other people too.

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Anonymous

  • 167 Answers
  • Posted on Apr 20, 2010

SOURCE: My dyson DC16 constantly shuts off even when

Hi its Darran at Dyson.

From your description of the problem, it sounds as though there is a problem with the battery.

Your DC16 will have been supplied with a 2 year guarantee. If it still within this period, please contact our Helpline on 0800 298 0298. However if your machine is no longer covered, a replacement battery can be purchased via our website at www.dyson.co.uk/store.

Kind regards
Darran
Dyson Customer Service

promo7uk

Lee Wright

  • 19 Answers
  • Posted on Jun 24, 2010

SOURCE: I have a dyson hand held that shuts off after just

yeap..... i just found a fix for this ,, its mad how easy it is to fix as well...and it works 100%,,,
now dyson implemented a filter magnetic switch if u take your filter off you will see a small magnet in the corner,, u will notice where the magnet is behind it is rased platic,, now,,that the problem on the main board the transistor that picks up magentic signal from the filter is dud,!
dont ask me why it happens,, its a pain i know.,.
now take off collection pot for dust now take battery off.

now where the serial number is theres 2 hex screws that need taking out..

now u will see a small pcb board.. remove with one tiny security screw holding it in,, once removed pull both red plug off thats the digital motor plug.. and white plug which is vcc..to battery,, once u have done this pull the board down and back gently. as there is a long bit of board that goes up the back of the dyson plastic be very carefull pull this out.. now the long and thin pcb board that is hidden is what we need there is a tiny transistor,,, we need to remove this carefully..once removed,, we solder a thin wire from 2 point A+C need to be soldered together with a thin piece of wire, it will not harm the motor.. as long as u keep it clean,,

these points corolate to the transistor,,

A

B C

SOLDER AND A+C WITH A FINE PIECE OF WIRE NOW,, AND WALLAH... fixed put it all back together again,,, charge the battery,, and your away,,, working again,, if not u have other faults.. but 99% fix this with flashing red led,,,!!

Anonymous

  • 23 Answers
  • Posted on Jul 05, 2010

SOURCE: keeps shutting off

You cant clean the HEPA filter.. only the blue washable pre filter.

Sounds like the motor is dead or atleast on its way out.

If you visit http://www.sparesaver.com/help-and-support/dyson-section/dyson-technical-advice-450/ they have alot of info on repairing dyson cleaners AND they sell the parts, cheapest ive seen online.

Hope that helps

lex brooks

  • 14 Answers
  • Posted on Nov 11, 2011

SOURCE: My Dyson DC16 usually

Your battery is losing voltage too quick. It has probably developed a 'memory'. Dyson claims that their handheld has the best suction out of all the handhelds out there. In order to maintain that claim the circuit board will shut off power to the motor when the voltage drops below adequate charge for full suction.
We need someone who can teach us to bypass that part of the circuit so it won't cut power to the motor or you need to get a new battery.
Shorting the battery like an Aircraft battery then re-charging won't fix it.

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It is a known issue and may be covered by warranty. Dyson is not the company it used to be. No support at all for my Dyson DC14.

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I'm sorry to hear your DC31 seems to be working intermittently like this. To determine which part may be at fault we'd need to take you through some quick diagnostic checks over the phone when you have your machine to hand.

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DC31 Animal is great for spot-cleaning furniture, stairs and inside the car, as well as other dusting tasks around the home. But it may not be the best choice for larger areas of carpeting - you may find a Dyson Digital Slim cordless vacuum, or one of our mains-powered upright or canister vacuums is better suited to this type of task.

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Hi there, it's Jack at Dyson.

If you need some help with your DC31 Animal handheld, we'd like to put you in touch with our experts for some diagnostic checks. Can you let me know where you're based so I can supply the correct contact details?
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My Dyson DC31 runs for a few seconds then cuts out and won't work at all. It is fully charged. We bought it just over 2 years ago and it has worked perfectly until now. It is clean and has no apparent...

Hi Jean, it's Jack at Dyson.

I'm sorry to hear you're having difficulty with your DC31. If it cuts out in use when it's fully charged, we'd need to take you through some quick diagnostic checks when you have the machine at hand. This will help our experts determine what may be causing the issue.

Please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US). We'll look forward to hearing from you.

Best wishes,

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I have been a lucky owner of DC-31 and DC-35 for several months. Though, my happiness darkened when a couple of days agoIall of a sudden my DC-31 stopped working. At first i thought isomething was wro

Hi there, it's Jack at Dyson.


I'm sorry to hear your DC31 has stopped working. We should be able to help, but we would need to run through some quick troubleshooting checks over the phone with you to pinpoint the cause of the issue. I would encourage you to call our freephone customer Helpline on 0800 298 0298 (UK), or 1-866-693-9766 (US). One of our experts will be able to talk you through the checks over the phone, and will be able to offer advice on how to resolve this. Please make sure you have your machine to hand when you call.


We'll look forward to hearing from you.


Best wishes,


Jack
Dyson Online Customer Support
http://www.dyson.com
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Sorry to hear you're having difficulties with your DC31 Animal. It's probably best if you get in touch with us directly, so one of our experts can run through some troubleshooting over the phone with you to identify the cause of the issue. They'll be happy to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.

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