Sentry sbw3500 safe. I have the current code (not sure if it is the factory code or not). Can I change the code or do I need to original factory code?

As far as I am aware there is no such thing as a Factory Reset Code otherwise every burglar in the world would be using it. You can ask Sentry Safe, but they charge and you need a signed affidavit that the safe is yours, and the serial number, BUT your husband has changed it.

You can use the key to open it, they all have a key in case the battery goes flat.

Or you can just open it with a rare earth puck magnet. They are not at all secure!

https://www.google.com/search?q=Sentry+Digital+Safe+open+without+tools

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Contact Sentry directly

To change the code on a Sentry Safe CSW3607, follow these steps:

1. Open the safe by entering the current code on the keypad.
2. Press and hold the "*" button on the keypad for three seconds. This will put the safe in programming mode.
3. Enter the current code on the keypad, followed by the new code you want to use.
4. Press the "#" button to save the new code.
5. Close the safe and test the new code to make sure it works.

It's important to note that the CSW3607 has a factory default code of "0000". If you have not changed the code from this default, you can simply enter the new code you want to use without going through the programming mode.

If it still doesn't open after you replace the batteries then it is probably do to it being Jamed. I'd suggest tapping it with a bit of force but if it still doesn't open to go and see if someone can fix it.

Open your Sentry safe by typing the five-digit factory code (found in your owner's manual) on the keypad. It's always a good idea to change your combination while the safe is open, so that you don't inadvertently lock yourself out.

Delete any existing codes by pressing the "P" key and entering the factory code, followed by "00000." On older safes, press the "PROG" key and entering your factory code twice to delete old codes.

Press the "PROG" or "P" key again on your Sentry safe's keypad.

Enter your safe's five-digit factory code.

Enter a five-digit code of your choosing within 5 seconds. This is your user code. While the factory code cannot be changed, your user code can be changed as often as you like, and that should be your primary code to open the safe. Only you should know your safe's factory code.

• Open your Sentry safe by typing the five-digit factory code (found in your owner's manual) on the keypad. It's always a good idea to change your combination while the safe is open, so that you don't inadvertently lock yourself out.
• Delete any existing codes by pressing the "P" key and entering the factory code, followed by "00000." On older safes, press the "PROG" key and entering your factory code twice to delete old codes.
• Press the "PROG" or "P" key again on your Sentry safe's keypad.
• Enter your safe's five-digit factory code.
• Enter a five-digit code of your choosing within 5 seconds. This is your user code. While the factory code cannot be changed, your user code can be changed as often as you like, and that should be your primary code to open the safe. Only you should know your safe's factory code.
• Retype the user code to verify it is working, and then close the safe.

Hi.

Hi. There is no factory fixed code. Thieves would be the first to benefit from such feature! The factory code is uniquely associated to the safe serial number and it is stored in Sentry protected database. When original code is lost the only way to unlock the safe is bay following Sentry's procedure.

Contact Sentry immediately. They will first try an emergency unlock code, and then they will give you instructions in case the safe must be serviced. Here the contact: Call or Email Us

Here general instructions about what to do when combination does not work. Instructions are addressing lost combination.The procedure is the same in all cases when combination does not work (malfunctions, lost combination etc.) . Please contact sentry and follow procedure to get the safe open.

Regards.

Ginko

First, has the factory combination been changed? Sentry has the code for the factory combination that they can supply you.

If the factory combination has been changed to something else, then Sentry won't have it.

In that case you need to ask Sentry for a 'reset' code combination. There is (at least) one back door to your safe -- a reset code.

The reset code will not tell you what your combination is, it will simply reset the combination to the factory combination.

You can take it from there.

Now, this isn't as hard as it may sound. There is an actual department that handles this at Sentry because you aren't the only one that cannot open his safe.

They'll want some proof of ownership, some $$ for the service, the safe serial number, and probably a notarized form claiming that the safe is yours.

Get 'hold of Sentry on the web and the rest is just process.

BTW -- this is exactly what the locksmith would do.

how to change the on sentry safe s3877