Start your Surface by using a USB recovery drive. Insert a bootable USB drive into the USB port on your Surface, and then press and hold the volume-down button while you press and release the power button. When the Surface logo appears, release the volume-down button. For more info, see
Boot Surface from a USB device. If you don't have a USB recovery drive, see
Download a recovery image for your Surface.The USB recovery drive must be formatted to FAT32 (not NTFS) to work correctly.
https://support.microsoft.com/en-us/help/4023533/surface-restore-or-reset-surfaceIf you obtained the surface pro from someone else as you stated in your question, that bitlocker approach won't work, as you don't have their password. Go to a computer store, and ask a sales person or go to their tech support area to help you buying a USB thumb drive for less than $20, and how to set it up.
Hi Jose Ramon Roldan Montanez, I want to help you with your question, but I need more information from you. Please Call Customer Service For Help & Support Call 1 8O5*465*751O Toll Free 24x7
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