NO DIAL TONE ON LINE 041 3642834 - Lands Phones

These errors are usually related to interference, static, or noise on your phone line. Here are some steps to troubleshoot and resolve the issue:

Check for a dial tone:
1. Press the Hook button on your Brother Intellifax 2820 and listen for a dial tone.
If there is no dial tone, press Hook again and proceed to step 2.
If there is a dial tone, press Hook again and move to step 4.

2. Verify telephone cord/line connection:
Ensure that your telephone cord/line is correctly connected to the port labeled LINE on your machine (located on the lower left side).
If the cord is already in the LINE port, proceed to step 3.
If it's connected to EXT, remove it from there and connect it to the LINE port.
Press Hook and check for a dial tone.
If still no dial tone, proceed to step 3.
If there's a dial tone now, move to step 4.

3. Test with a known working telephone:
Disconnect the telephone cord/line from the LINE port on your machine.
Connect it to a known working telephone and test for a dial tone.
If there's no dial tone, the issue is related to the telephone line or wall jack. Contact your telephone service provider.
If there's a dial tone, reconnect the cord/line to the LINE port on your machine.
Press Hook and check for a dial tone.
If still no dial tone, consider warranty and service options.
If there's a dial tone, proceed to step 4.

4. Remove splitters or other devices:
Check if you have any splitters, commshare devices, credit card machines, or power strips connected to your machine or the telephone wall jack.
If yes, remove them for testing purposes.
After removing any devices, continue to step 5.

5. Adjust Compatibility settings:
Press Menu/Set.
Navigate to Miscellaneous > Compatibility.
Choose Basic (for VoIP).
Press Menu/Set and then Stop/Exit.

6. Send a fax:
Insert the document face down in the Automatic Document Feeder (ADF).
Adjust paper guides to fit the width of your document.
Enter the fax number using the dial pad.
Press Fax Start.

Remember that testing the Brother machine on a different, known-working telephone line can help determine if the issue is related to the machine or the telephone line. If the problem persists, consider contacting Brother Customer Service for further assistance.

If you feel the need to seek another machine, assess the features you need and your budget. Here are possibilities: here are some reputable brands and their models to consider:

Epson WorkForce WF-2750DWF:
This all-in-one printer and fax machine offers economical ink usage and a convenient LCD screen.
Features: Print, copy, scan, and fax.
Scan resolution: 1200 x 2400 dpi.
Dimensions: 16.73 x 14.17 x 9.06 inches.
Weight: 14.55 lb.
It's a budget-friendly choice for home and office use.

Brother MFC-L6800DWT:
A high-speed monochrome laser fax machine with additional features like printing and scanning.
Ideal for small offices.
Check out its performance and ease of setup.

Canon TR8620:
A multifunctional all-in-one printer, copier, and fax machine.
Offers versatility and functionality for various tasks.
Consider it if you need a reliable fax solution

Unplug your fax from the phone line. Plug in a phone. Dial tone? Yes? then either fax is bad or the phone wire is bad.

No dial tone? Phone line dead.

have the line checked, the dial tone is on the line not on the phone . I some time have a flat continuous dial tone and some time have a repeating one

It\'s in system programming: feature CONFIG, Terminals & Sets, enter ext #, Prime Line: set to I/C (for intercom dial tone) or Line xxx. It is probably set to None based on your description.

Hello,

Make sure that you have your telephone line from the wall jack plugged into the port on the fax that says "LINE" and that your telephone is plugged into EXT.

All your cables and jacks seem like they are working since your phone gets a dial tone, the onyl thing could be that the wires are mixed or the modem on the fax is broken.

Thanks,

Pat

might you have your phone set for tone on a pulse line???

Do you know what kind of line you have?

You can use pulse and/or tone on a tone line. But you cannot use tone on a pulse line.

A pulse line is cheaper ... I have a pulse line from the mid 70's and I refuse to upgrade it (costs more) to tone - whats the point - I never get any calls and im not in that big a hurry to dial for the extra couple bucks they want.

try connecting line 2 to a simple phone and chk for dial tone.

There are 2 phone jack ports on the back of the 962.
One for line, one for phone.
You want to plug the phone line into the port that says "line" or "Fax".
If it's plugged into the wrong one, your fax machine will not get a dial tone.

is your line provider ok.connect your line to ordinary phone to check if there is really a dial tone from the line provider.if there is a dial tone please let the analog board be cheked by a technician near you

I want to make sure I understand this completely. You get no dial tone from the fax machine when hooked up to VOIP. In the past, was there an audible dial tone from the fax, or did it just dial silently and give you an error if there was no tone? When you said you got a dial tone by connecting a phone to the ext phone port of "the machine" did you mean the fax machine? If you get a dial tone by running a phone through the fax machine, then the line is good. I have used a fax machine over Sunrocket before they went defunct, which used the same technology base as Vonage - so it should work. If you used to get an audible dial tone when using the fax, and no longer do, and you are geting a dial tone on a regular phone that is connected to the ext. port of the fax machine, then the problem has to be in the fax machine itself, not the VOIP. If you can verify that, we can go from there.