I dont have a modem to attach this Antenna. I would like to return the unit. OR ill just dispute the charge.

Hi Shirley

If you purchased a fault product and paid through paypal you can dispute the transaction and have your purchased refund.
Instructions will be given to you in paypal on what you need to do :)

https://www.paypal.com/au/selfhelp/article/what-are-disputes-and-claims-faq854/3?channel=FAQ

Contact the library to see if the charge is valid. Perhaps you did not return a book. If not, call your bank or credit card company to dispute the charge. They will reverse it if it is not.

You have to open a dispute in paypal. they will ask for evidence that u returned the item.
all instructions are on the following link:

https://www.paypal.com/uk/webapps/mpp/first-dispute

Since your signal goes up and down, I would suggest buying a large ham radio antenna, about 15 foot, and mounting it on a seesaw. On one end put a large automotive spring, and on the other end put your antenna. Then attach a very long copper stereo wire from the ham antenna directly to the mifi unit.

When you signal starts to go up and down, you can counter it by going out and starting the seesaw. Once it hits the spring, it will go back up and then return and so on. Your signal will still go up and down, but the seesaw action will counter the up and down motion.

That should improve your signal and be steady year round unless you get a large snow storm and your seesaw is weighted down by lots of snow. In that case, you will need to shovel the snow periodically, but you will have your mifi signal back to normal.

Normally, before returning an item, you should contact the seller first and tell him/her that you are not satisfied with the item and you want a refund. Do not tell the seller that you want to return the item (not just yet). Just go ahead and file a dispute and then the seller will be requesting for the return of the item on dispute. Only then will you be talking about who should pay for the return shipping (which is usually included in the sellers return policy). Oftentimes, it's the buyer who pays for the return shipping.

Here's a step by step instruction on filing a dispute against the seller:
http://www.fixya.com/support/r4105716-file_dispute_against_seller_using_paypal

Good luck!


...

If you're receiving unknown charges to a company or service via PayPal you can always look at your order history and see if the company has you on a Subscription.

If you're subscribed to a service or membership site you can always cancel the subscription.

If you aren't subscribed to anything check your payment history and see who they are. There should be some information including the email and website that they are attached to.

Contact them and make some inquiries about the "unknown charge".

If they choose to ignore you, then I'd set up a dispute against the payee through Paypal

PayPal gives a certain time to resolve the dispute and if it hasn't been resolved, they limit the account or freeze it which means that the payee can't remove any funds, make requests for payment or send payments.

They can't even close their account. As mentioned, it's completely frozen.

When a dispute is submitted, they get an email from PayPal informing them of the dispute and instructions on how to resolve it.

I hope this helps and you can get some resolution to your problem

Good News!!  I just received the email from Jessica at Uniden but when I called to place the order, I learned they are back-ordered( 550 Units) and are not scheduled to arrive until Nov 28, 2008.
So hopefully we will get them.  There is a $10 shipping charge in addition to the antenna.
L Meier
Larry,
Thank you for your inquire. I apologies for the information you may haven been given. But You are able to order the antenna for this model. They part your needing is part number BATY0461001 Cost is 27.16. This part is on back order. If the jack that the antenna screws on to is also damaged you most likely can buy this part but there are no instructions on how to install it.
To send the unit in due to the jack being the damaged part. You would be asked to box the unit up attaching a note explaining the problems your having along with a check or money order for the flat rate repair fee of 59.95. This amount includes all parts labor and return shipping. The unit will then carry a 90 day warranty.

I own & operate the electronics repair company, Westek Electronics in Nashville, TN. We repair & refurbish GPS units among other things. We have repaired many nuvi 350/360 units with this issue.

This issue is typically due to a hardware malfunction and cannot be remedied by software upgrades, resetting, etc.

Do this test:

1. Strip a ¼” of a wire twist-tie end (the kind found on bread wrappers) bare exposing the fine wire core.
2. Power up your nuvi 350/360 and confirm that you are not receiving any signal.
3. While still powered on, insert the bare-wire end of the twist-tie into the center female external antenna jack located on the side of the antenna. If done correctly the external antenna jack will firmly hold the twist-tie in place. You cannot damage the unit by doing this.
4. If you now have satellite reception then proceed to step 5. If you still do not have any reception then I have no further advice other than to try all of the update/reset procedures. If all else fails return to Garmin for repair.
5. Once you have established that you have signal using the twist-tie, remove the twist-tie and confirm signal loss.

Your choices to remedy this issue is as follows:

1. Purchase & use an external antenna.
2. Return the GPS to Garmin for repair ($175 if its out-of-warranty). Or,
3. Send your Garmin Nuvi 350/360 to us for repair. We charge $55 (return shipping included) to repair this malfunction. We can also accommodate this repair transaction via eBay in order to provide you with additional reassurance (an addition $5 is added to cover eBay fees, etc. when using this option). Our eBay ID is westek_electronics, feel free to review our feedback ratings. Our repairs are covered by a 30-day warranty. If for some reason we are unable to successfully complete the repair we will return the unit to you and charge only $10 for return shipping. To initiate your repair contact us at [email protected].

Hope this helps.

This problem is not caused by poor solder joints. It's caused by a defective part. We sent a "marked" defective unit to the repair shop mentioned above and upon its return, disamantled the GPS receiver assembly and made the following evaluation:

1. The shop did NOT replace the defective component causing the initial problem in the 1st place. The defective part was STILL in the circuit.

2. The shop placed a wire jumper between the internal antenna and the external antenna port. This type of modification places a +2.5VDC bias on the internal antenna and essentially shorts the internal antenna to the external antenna (when connected), giving unpredictable results. It also affects the circuit impedance and signal strength. This is not the correct way to resolve this issue.

3. The defective part needs to be replaced with a higher rated part. This type of repair returns the unit to full functionality and allows the unit to properly switch between the internal and external antenna as it was intended to do by design

- Jim
SHARCNET-USA
Comments: I will aso add, as the part deteriorates, it becomes resistive and can eventually short out and shunt the incoming RF signal to ground......EVEN with the jumper procedure performed by the shop mentioned above.

- Jim
SHARCNET-USA