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hello, I'm Jem, does it have enough clear space around it for heat dispersion? Please check around all its vented areas for possible clogging/suffocation to be sure it's internal cooling fan can cool it appropriately, also check with your hand carefully how hot the unit is..
Hope this is of some assistance, I will try to assist you further if you can comment back. ????
If this is brand new call the company support number ASAP. It could be something simple you're doing wrong or it could be a defective remote that needs to be replaced under warranty but you MUST call ASAP to be sure to get the problem in the records before the unit is out of warranty.
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