SOURCE: i am at a hotel
No, not a remote problem: the tv can't get out of the Hotel mode because the control processor is no longer capable of loading the correct data from the firmware. The only way to fix that is to reload the firmware, something you can't do since the tv isn't yours.
There's nothing you can do, sorry - just ask them to replace the tv and don't attempt to mess with the next one, the owners of the hotel might take it badly and make you pay for the repair.
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