Troubleshooting comdial impact work phone

It seems like you're trying to configure a phone system or a specific phone to have incoming calls ring on multiple extensions simultaneously or forward to another extension if not answered. The exact steps can vary depending on the phone system or model you're using. If you provide more details about the phone system or model, I can offer more accurate instructions. In the absence of specific information, here's a general guide on how you might achieve this:
**For Most Phone Systems:**
1. **Ring All Extensions:**
- Log in to the phone system's administration interface.
- Locate the call forwarding or call distribution settings.
- Look for options related to "Hunt Group," "Ring Group," "Call Distribution," or similar terms.
- Create a group that includes the extensions you want the incoming calls to ring on.
- Assign the group a number or label.
- Configure incoming calls to be forwarded to the assigned group number or label.
2. **Forward After Rings/No Answer:**
- Within the same settings area, look for options related to "Call Forwarding" or "Follow Me."
- Configure the settings to forward calls to another extension or voicemail after a certain number of rings or if there's no answer.
**Example for Asterisk-based Systems (such as FreePBX):**
1. **Ring All Extensions:**
- Log in to the FreePBX administration interface.
- Create a Ring Group.
- Add the extensions you want to include in the group.
- Set the Ring Strategy to "Ringall" or "Ring All Available."
- Specify the Ring Time (how long it should ring on each extension).
- Save the settings.
2. **Forward After Rings/No Answer:**
- Create a Follow Me setting.
- Add the destination extension(s).
- Set the Ring Time (how many seconds it should ring).
- Configure the Follow Me List to go to the next destination if there's no answer.
- Save the settings.
Please note that terminology and options might differ based on your phone system's manufacturer and model. It's important to consult your phone system's documentation or seek help from your IT department or phone system administrator if you're not familiar with the settings or if you're dealing with a complex setup.
Keep in mind that making changes to a phone system's configuration can impact its functionality, so it's a good practice to do so during non-peak hours or with proper testing to ensure everything works as expected.

Normally when calls go directly go to voicemail, there are a couple things why this happens:

- Extension are unavailable/busy
- Call forwarding/Do Not Disturb are on.

If you do have call forwarding/Do Not Disturb on, please consult your user's manual for detail instructions since there are several options for call forwarding (Forward All Calls, Forward Busy, Forward N/A, etc.).

(ITCM # 3 plus your extension number) to cancel message
(ITCM, HOLD) to retrieve message

Sure. #4 picks up the extension if it's ringing in your group, *4 + ext is directed. It's in a manual on page 18 http://www.wedophones.com/Manuals/comdial/DSU%20and%20DSU%20II/DSU%20II%20Non%20LCD%20Speakerphone.pdf

Carl

Log into your mailbox from your extension and then press number 3 for options follow the prompts to change your greeting, This is assuming you are using a comdial or keyvoice voicemail system since you did not state it

In a standard Impact system the entire universe of numbers is 10-41 in a standard E-80PT. You could dial 0 or 10 from the unknown extension and read the display, or just start dialing each unknown or sequentioal number until it rings.

Carl

you will need to log in from a main phone or phone with LCD screen and go to the set you need to set to default in the menu...this maybe only be done through your vendor unless you know the system password to get into the configuration mode.

The only way to fix it without your vendor getting envolved is to try to reboot your voicemail server/phone switch(depending on the model of your system it can be inside of your switch or separate computer).
Your voicemail is down right now

Thsi change needs to be made in sys programming. Usually with a pc and vmmi software.

If you have that, call up your station and there is a setting for station fwd to vm setting you can adjust.

Dan

Try dialing (from that phone)
Intercom # 3 then that extension number(exp. 100)