go to netflix and amazon to register it,it is different from apple tv
Connect the Apple box to the TV with a cable. Using the TV remote select the input port you connected the apple box to. ie HDMI.
Click the center button on your apple remote. You should see a Netflix icon. Select it and then log in to your Netflix account
why not get in touch with the grand daughter , get her pass word and then when you are in reset it to a password that you know
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