Likely defective control board
SOURCE: LG Direct Drive WM-16220FD loud vibration during spin cycle
the pump hose is knocking if you can unplug the machine and tilt the machine on its back you can see the hose get a cable tie big one you can cable tie it down that would stop it from moving that's why its knocking if the pump is not on that side then your suspension leg is on its way out meaning you will have to call your local second hand shop to have a look but be for you do have a loo your self save money
SOURCE: lg wm-14445fds direct drive 8kg washing machine manual
You can get the manual here:
http://uk.lge.com/products/sidemenu/list/homeappliances|washingmachine|steamdirectdrivewashingmachine_PRD|MANU_manu.jhtml
Just curious - what happened when you tried to get in touch with LG? Also, did you call, email, what?
SOURCE: LG direct drive washing machine
generally when a machine gets noisy in spin cycle it is due to bearings being worn open the door with the machine empty and try lifting the the drum upwards if it moves then it will be the bearings
SOURCE: WHAT DOES ERROR CODE IE MEAN ON LG DIRECT DRIVE
IE = Inlet Error. Check for plugged screens where hoses screw onto machine (especially the cold side). Other possibilies are kinked hoses, valve shut off where hose goes to washer, or a bad inlet water valve (the part the hose screws onto), or even a bad control board or bad wire to water valve.
SOURCE: what is the AE error code on LG steam direct drive washing machin
the AE code means that there is water in the base I found that the steam heater element in mine was leaking so after a quick repair using silicon and a good clean after drying the water out of the base it now works again
PS I used to be a washing machine repair engineer! I wouldn't suggest that you start opening up your washing machine!!!!
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