Why won’t you people make it easy to get product support for a faulty washing machine.

most likely a faulty lid lock unit

Hello,
The 5E error mean:
Pump won’t empty - not draining
As usual with these error codes for not draining the first thing to do is check the pump filter but, on Samsung washing machines, the drain pump itself is often faulty. You can find how to fix this problem on youtube, just text it "Samsung washing machine 5E error".

Washing machine won't drain

When your washing machine won't drain, it could be as simple as a kinked hose or as complicated as a faulty impeller on the pump. Overloading your washing machine can cause items to be swept into the space between the inner and outer tub, leading to clogs in the drain hose or pump. These clogs may be the reason for why your washing machine won't drain. Here are some steps to help you determine the problem and solution:

1. Pinched hose: Is the drain hose at the back of the washer been flattened or twisted in any area? A pinched hose could prevent the water from draining thoroughly. Gently straighten the hose, and make sure there is sufficient room between the back of the washing machine and the wall to prevent a repeat of the problem.

2. Clogged drain hose or pump: Does the drum spin normally, but the washing machine won't drain the water? Sometimes a piece of clothing, money, fabric or other debris gets into the water between the inner and outer tub. It may then make its way into a drain hose or even into the pump itself. The farther into the machinery a clog goes, the trickier it can be to remove. Call a repair professional for help.

3. Faulty timer: Does your machine fill with water and begin agitating, but the cycle never advances far enough to allow the water to drain? The timer that controls the cycles may be broken. Arrange for washing machine repair service.

4. Worn or loose belts: Are clothes still soaked at the end of a wash, even though the washing machine appears to go through the spin and drain cycles? The timer that controls the cycles may be broken. This is a job for the pros.

5. Faulty or jammed internal impeller on pump: When the spin cycle starts, do you hear a humming noise? The internal impeller that moves the water through the drain pump may be faulty or jammed. A grinding or grating sound is almost always an indication of a coin, button or other object colliding with the impeller. Have a washing machine repair expert determine if the impeller is jammed and can be cleared, or if the pump needs to be replaced.

6. Pump failure: Is your washing machine more than 7 years old? Your pump may simply have worn out. Even if it sounds as though it is running, the pump may not be working well enough to draw the water out of the machine. Replacement parts for pumps are generally unavailable. A new pump may be necessary.

For more troubleshooting steps, see Washing machine won't drain. I hope this helps!

Here are some basic troubleshooting steps you can follow to help you determine why your washing machine won't drain:

1. Check the drain hose in the back of the machine and make sure it isn't kinked or flattened.

2. If it spins but won't drain, there could be a piece of fabric stuck between the inner and outer tub, or even the drain hose or pump itself. The farther into the machinery a clog goes, the trickier it can be to remove. It could also be a faulty timer.

3. Are clothes soaked at the end of the wash, even though it appears to go through the spin and drain cycles? Worn or loose belts could be the culprit.

4. When the spin cycle starts, do you hear a humming noise? It could be a faulty or jammed impeller pump.

For more suggestions on troubleshooting and fixing this issue, check out Washing machine not draining. I hope this helps!

its easy if you know how hahahah the pump either has something jammed in it or its faulty

Hi there the lid lock switch is faulty and needs to be replaced - cannot be bypassed unfortunately.

could be a faulty door lock as this is required to be locked before a signal is sent to the controller to start the wash cycle, try replacing the door lock, there quite cheal only a few pound

sounds like a faulty main computer board

http://www.lg.com/au/support/product/support-product-profile.jsp?customerModelCode=WD-1412RD&matchedModelCode=NOT_MATCHED&searchEngineModelCode=WD-1412RD&initialTab=documents&targetPage=support-product-profile#
Owners manual above. LG washing machine error code – OEThe LG error code OE simply means “the pump is blocked”. Presumably the water isn’t being emptied properly. As with all error codes it is possible that there is a cause other than the exact description in the error code explanation but basically this error means as far as the washing machine is concerned it thinks the water isn’t pumping out. A pump, or filter blockage is the most common cause but it could be caused by other faults such as a faulty pump, or even a blockage in the drain hose or somewhere else in the system etc.

• Washing machine won’t empty water
• Pump has no blockages, filter is clear and it runs but it still won’t drain water
• Appliance Error codes. General information