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This is a service station error. One of the more common causes I have come across is a piece of paper or foreign object jammed in the service station. It is located on the right hand side of the carriage. Unplug the plotter. Plug it in and the minute that you hear the print head move, unplug the power. Then open the window, move the head out of the way and look for a foreign object stuck in the service station.
More than likely one or more of your color printheads are worn out and need replaced...they are around $40 - $50 each and are relatively easy to replace.
Both print heads are clogged, try to clean it manually if not succeeded replace both of them.. U can find how to clean print heads in you tube.. https://www.youtube.com/watch?v=Ztl_SiUdPLw
In Diagnoses mode EEPROM reset has to do for resetting,
Entering the Diagnostics Menu
1. Make sure the product is switched off with the Power key on the side of the Touch Screen Panel, and not with the power switch on the back of the product.
2. Press and release the Power key to switch on the product.
3. Wait for about 10 seconds until the 6 buttons on the Touch Control Panel have come on and then press and release one after another Cancel> Home> Help buttons.
4. The 6 buttons on the Touch Control Panel will then blink 4 times; then wait until the product completes the initialization sequence and shows the Diagnostics menu.
5. In the Diagnostics menu scroll to EEPROM reset..
But we strongly recommends that useres are not suppose to do this activities, printer may disturbed all the way...
It could be a paper issue. Make sure the paper you are printing on is the type paper you told the printer you installed in the paper type setting (Plain Paper, Bright White Injket Paper, etc.)
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