I searched but did not find instructions online.
Apparently they have a customer service email that you could write:
[email protected]
Frequently Asked Question
I've lost my combination - how do I find my
combination?
Category: All > Need Help Opening Your Safe?
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Answer
In order for Sentry Group to release a combination for any safe, we require a
notarized request, stating that you are the owner of the safe (the last name of
the notary public must be different than that of the safe owner). Please
indicate how you'd like to receive your combination. Options include first class mail, e-mail or
fax. Your letter must clearly indicate
which method you are choosing to receive your combination, as well as the
mailing address, e-mail address, or fax
number to which it should be sent. Note
that failure to indicate the method in which your combination should be returned
to you will result in delays to the process.
Please include the model number, serial number, and a $20 check or money order
(please do not mail your credit card number), your address and telephone
number.
Your request may be mailed to us at:
Sentry Group
Attn:
Dept. 200 882 Linden Avenue
Rochester, NY 14625-2784
Please allow 7-10
business days, upon receipt of your request, to receive your
combination.
This request may be faxed to us at :
585-381-2940.
The combination will be faxed or e-mailed back to you only
if requested to do so on your correspondence and you have included a copy of a
$20* money order on your fax (please allow 24 hours for processing your faxed
request).
To pay by MasterCard or Visa please contact our Customer
Service Department at 1-800-828-1438 (please do not fax your credit card
number).
* Prices subject to change
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