We have not been able to get a hold of his doctor at this time (holidays) only his office staff and they have no idea
SOURCE: massaging neck rest question
The massaging neck rests usually offers you two relaxation therapies: variable speed vibration massage to customize massage intensity and heat. Some of this devices even have a "comforting sounds" option (which makes relaxing sounds). Besides that most of the massaging neck rests offers the same featurs. They wrap comfortably around your neck and shoulders, supporting your head in a comfortable position (Usually - memory-foam filling and a soft fabric cover). Hand-held control adjusts the vibrations to your specific comfort level, without having to stop the massage. Includes plug-in AC adapter, or you can use four AA batteries
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