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I think you need to get the latest firmware and load it. You should be able to stop the bootup as soon as you power it on. HP Support can be reached at 1-866-my-procurve. Their support group should be able to help out.
What has
happened is that the firmware of your
phone has become corrupted. When this happens your phone will no longer
finish its boot sequence.
This
is a very common
situation with many phones: in fact, much of what I do here at Fixya is
explain how people can fix their MP3 players, GPS and phones by
reflashing the firmware.
The good news is that if you take your
phone into your carrier's store, they can reflash it for you right there
(if they have a competent tech handy.)
If you are comfortable
with computers etc, you
can also do it yourself. Your computer will communicate with and fix
your phone, even though it doesn't seem to recognize it right now - I've
seen this many many times.
My only warning for you is that if
you are going to flash your phone yourself, you need to get the correct
firmware from motorola's site for your carrier. I just downloaded the
Verizon firmware as an example - Motorola's website has about ten
different carrier firmwares for their MotoQ phone.
probably you had pressed the bootloader buttons. once the phone is diplaying a status message like you are having, it means that the phone is ready to be flashed. if you haven't do anything to your phone after displaying the message, try to remove the battery and put it back on. but if you had this status message during flashing, it will give you the same issue even if you remove the battery.
Hmm - that kind of message is most likely the basic boot loader in the unit getting activated, this would normally be used in manufacturing to get the 'product firmware' (the programme that makes the product do what it does) into the unit on the production line.
For this to be appearing in customer hands I'd suggest that the product firmware has gotten corrupted. Being unable to run the product firmware the unit is entering it's bootloader and expecting new firmware to be put into it.
Unless your product manufacturer's support webpages have firmware downloadable for the product, along with details of how to do it, then i'd suggest that your unit probably needs the attention of an approved service centre or manufacturer service department.
If the product is still under warranty then the warranty may cover fixing this fault - check terms and conditions and/or contact the manufacturer or the store you bought it from - you may get it fixed free or replaced under warranty by the manufacturer or the retailer.
If it is out of warranty then it may likely cost something to get your product repaired, but it's probably worth making enquiries - a repair may be worthwhile but you'd need to find out cost. It may be worth contacting the manufacturer and asking if this is a known common issue with this product - if it is then they may have put a mitigation plan in place to support users that experience it and if so this may be available even if the unit is out of warranty.
Hope this helps y'all to understand the message you're seeing on the display. Would be interested to hear if you get it sorted.
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