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vjcoscia1 Posted on Aug 27, 2017
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I have a Brother XR9500prw, Error code E6 came on the screen. I did top thread again. No tangle so I continue to input numbers for the lettering font. The machine will do nothing. How do I fix this?

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Clive

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  • Master 4,362 Answers
  • Posted on Jan 12, 2019
Clive
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Q: What does E6 error message mean? A: The motor locked up because thread is tangled Q: How to fix E6 error message? A: Do the following:

  • The upper thread could be tangled. Remove the upper thread and any loose threads. Raise the pressure foot, raise the needle to its highest position and rethread the machine.
  • Remove the bobbin and bobbin case to clean any lint or loose threads. Install the bobbin case so that the projection on it aligns with the spring. Then install the bobbin into the bobbin case.
  • The needle could be bent. Replace the needle making sure the flat side is facing the back.

5 Related Answers

bargainbox

Hassy

  • 1388 Answers
  • Posted on Apr 24, 2008

SOURCE: I have a brother machine

Ensure that all is clean and free of lint jams....now for tension troubleshooting .......

This solution is for tension problems...if you cannot form any sort of stitch, the issue is quite different, so please let me know if you need a different problem solved.....

It is quite long, but just work through each section in order.
The "knotting up" can reveal a lot. If you have loose threads on one side or the other, the tension on the opposite side will be the culprit.

QUICK SUMMARY FIRST:
Ensure sharp new needle,
Thread guides and Bobbin are Clean & Clear of lint
Set Top Tension to 4 ....then....
Balance Bobbin to suit.

TOP THREAD TENSION:
If the looping threads are on the underside as you sew, it is the top tension. Top tension ought to be between 4 & 6 (this variation to allow for the different weights of fabric in your
projects).

IS YOUR NEEDLE SHARP ?
If you are using a needle that has seen quite a deal of work, or you suspect it may be blunt, change it for a new one !

TOP TENSION & GUIDES:
Make sure that when you thread the machine the presser foot is up so the thread goes between the discs and not to one side, top tension between 4 and 6, and that you have threaded through all the guides, including the last one, usually on the needle arm, just above the needle clamp.

It may be there is lint trapped between the discs, this will keep them slightly apart and reduce the actual tension, sometimes dramatically.

If tensions appear correct, and the thread is definitely in the channel between the discs, but still too loose and looping, try raising presser foot and remove your thread.

Now, with a 2" (50mm) wide strip piece of fabric 8 - 10" (20 - 25cm) moistened with methylated or denatured spirit, gently insert the fabric strip and clean between the discs with
a see saw / to and fro action.

In the worst cases, gentle use of a needle to pick & remove the jam may be necessary, but be very gentle and make sure the tension is set at Zero and the presser foot is raised, (to
disengage tension plates).... do not gouge or score the plates, they need a polished surface to work correctly.

BOBBIN TENSION:
Far less common, but if the loose threads are on the top, it is bobbin tension that is loose, it too may have lint in the spring and be giving a "false" tension.

I would not recommend fiddling with bobbin tension without good reason, it may end up with missing small screws and spring pieces, however, you can take the needle plate off to clean
the hook race area (where bobbin case sits)

...this is just good housekeeping, my wife does this every time she replaces the bobbin....

just take it out and clean the bobbin case and the fixed metal hook race with a small brush to remove lint. If there is a significant amount of lint, use a vacuum and small brush to get the worst.

Then wipe all this area with a cloth or cotton bud (Q tip) moistened (not soaked) with methylated spirit, especially if there appears to be fine dirty deposits....oil and lint combine to conspire against you.

If it seems likely that you ......really ....do .....actually .....need .....to adjust the bobbin case, first check there is no lint trapped in the metal spring where the thread is tensioned.

TOP LOADER:
Drop-in Bobbin case will look similar to this image with the tension screw in the middle of the metalwork....

4c76dc1.jpg ...the other screw at one end is holding it all together, so beware....it is not a tragedy to undo the whole lot and clean it, but very gingerly and lay the bits out in sequence and orientation, or you risk tearing your hair out !

FRONT LOADER:
....this is a bobbin case from a front loading machine and works in a very similar fashion to the top loader with drop in bobbin, again, if you dismantle it, take care so you can put it all
back properly.
165ca5c.jpg FINISHING UP
GETTING THE BALANCE RIGHT:
When you are certain there's no trapped lint in top tension or bobbin, set the top tension to 4 and the bobbin tension to a point where you just begin to feel resistance.

Try using good quality thread of contrasting colours so you can more easily spot the changes.

Set your zigzag to one width less than maximum (eg. 5 of 6 ...or... 4 of 5 etc) and sew a sample for a few inches and check the result.... adjust the bobbin tension screw very little at
a time, perhaps 1/16 of a turn.

You may find you are playing with this balance for some little while and if you are putting the needleplate on and off each time begin to think it cannot be correct to do this.....BUT....it is,
and eventually, you do get a "feel" for the correct tension and then it happens quite quickly.....as a user you won't be doing it very often unless there is lint built up (or are there small hands at work around the house !?!?!)

OTHER ISSUES:
If you live near the ocean as we do, salt air can play havoc with metalwork inside and out, so to help minimise this, keep a few small packets of dessicant (silica gel) in your machine
case....no case ? then make some sort of cover !

Same applies in any damp or humid environment, keep your machine dry and dust free.

Budget for a proper full service every couple of years (more often if heavily used) and if you don't use your machine for a few years, be aware that old oil will dry out and combining with
dust and form a "clag" like glue (another reason for some sort of cover, even a teatowel !)

FINALLY, A WORD ON THREAD:
If it is worth spending the time, energy and money on making something that you would like to give lasting enjoyment......use quality thread, .......it may seem to cost a little more at the
time, but the results, ease of use and added longevity will be worth the extra, and as a bonus, your tension troubles may be fewer and further between, because there is a more consistent diameter with good thread, and less compensating to be done by your tension plates and less thread breaks !

If you want any more help with this, just post back here, or, drop a line through the "Contact Us" page at www.bargainbox.com.au

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Anonymous

  • 2 Answers
  • Posted on Jul 30, 2009

SOURCE: machine is telling me E6 error but there is no thread tangled

I am in the middle of fixing this same error. I phoned Brother service in Manchester and they are spot on. Give them a try, they talk you through the problem and suggest things to do to narrow down the cause. Make sure you have the model and serial number as this saves time. In extreem cases you can send your machine to them by parcel post and they will look at it free of charge and then give you an estimate for any repairs needed. If you decide not to go ahead, you can elect to have the machine returned to you for the cost of the postage.
In my case I bought the machine second hand off of E-bay and was getting the dreaded tangle/needle message. I phoned the service department and I was told to thread the machine up and switch on. Then they give you several things to try. Essentially you need to get someone to press the start button while you immediately turn the handwheel forward gently and smoothly.
If this stops the message coming up then you must suspect the motor or its fuse. In my case, it would seem the machine had been dropped as there was a hairline crack in the circuit board which stopped the power getting to the motor.






HansPP

Hans Pearson

  • 2510 Answers
  • Posted on Feb 13, 2011

SOURCE: I just bought a Brother cs-80 and I was sewing on

If the machine is new and you have cleared any tangle visible, take it back to the dealer under the warranty. If you try do too much by way of checking or repair you could void the warranty. Make it their problem and safeguard yourself.

Debbi's Sewing Machine Repair

  • 7365 Answers
  • Posted on Jun 06, 2012

SOURCE: I have a Brother XR6600 - today I got an E6 error indicting tangled thread. Ihad a check and cleaned it but no thread. When I try to sew the machine jam's ..... Help!

try these things
new needle
rethread machine--presser foot & needle to highest position
keep a check on the thread take up lever, when the top thread come
off the thread take up lever it can also make the machine jam

sylviaivie

  • 1564 Answers
  • Posted on Aug 03, 2012

SOURCE: Locked CE5000 PRW Brother Sewing Machine

Make sure there are no bits of thread in the lower bobbin area, under and around the feed dogs (remove needle plate), etc.

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Related Questions:

0helpful
1answer

I have a brother sewing machine cs6000i problem. I receive an E-6 error code, even if I remove the top and bottom threads. The motor makes a terrible noise with or without thread. Help! Monica

Hi there
Q: What does E6 error message mean? A: The motor locked up because thread is tangled Q: How to fix E6 error message? A: Do the following:
  • The upper thread could be tangled. Remove the upper thread and any loose threads. Raise the pressure foot, raise the needle to its highest position and rethread the machine.
  • Remove the bobbin and bobbin case to clean any lint or loose threads. Install the bobbin case so that the projection on it aligns with the spring. Then install the bobbin into the bobbin case.
  • The needle could be bent. Replace the needle making sure the flat side is facing the back.

All best take care Clive
1helpful
2answers

After 3-4 stitches, machine shuts down. On display panel E6 show up.

Error codes are on page 62 of this manual.
It says " The motor locked up because the thread is tangled.
Remove the tangled thread before continuing operetion."
I would guess that this could happen for anything that would cause too much load on the motor.

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_CE_5000PRW_EN_1444.PDF
0helpful
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Showing E6

You receive the error message E6 when the motor locked up because thread is tangled or the machine is seizing up.

Remove the tangled thread, it it still happens that means your machine is seizing and requires service.
1helpful
2answers

I keep getting error E6 on Brothers CS 6000i- I cleaned the thread several times and when I try to restart sewing it happens again. I've removed the bobbin and re-threaded and it keep jammin and beeping....

The motor locked up because the thread is tangled.
Solution:
Remove the tangled thread before continuing the operation.
Clean the bobbin case to remove the tangled thread.
After cleaning the bobbin case, insert the bobbin case properly.
If the needle is bent or broken, replace the needle.
Then, thread the upper thread properly, and continue the operation.
0helpful
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Machine is showingE6

The motor locked up because the thread is tangled. Remove the tangled thread before continuing the operation.Clean the bobbin case to remove the tangled thread. After cleaning the bobbin case, insert the bobbin case properly. If the needle is bent or broken, replace the needle.Then, thread the upper thread properly, and continue the operation.
brother sewing machine
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I have a Brother CS6000i sewin machine and I'm

Mmmm Are you using the right stitch? Like zig zag or straight stitch only with a medium stitch length? Check that and test again.
1helpful
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I have a Brother XR6600 - today I got an E6 error indicting tangled thread. Ihad a check and cleaned it but no thread. When I try to sew the machine jam's ..... Help!

try these things
new needle
rethread machine--presser foot & needle to highest position
keep a check on the thread take up lever, when the top thread come
off the thread take up lever it can also make the machine jam
0helpful
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E6. Motor locked up because the thread is tangled. I have re-threaded machine and bobbin; thread still tangles after 2 or 3 stitches. HELP!

In my Brother CE-4000, it appears as though the feed dogs (which you can change to a higher position or a lower position) are allowing the bobbin case to spin all the way around and then the needle hits the bobbin case. When the feed dogs are in the lowest position, the bobbin case does not spin all the way around when the needle moves up and down (and therefore the needle does not get stuck in the bobbin case. I am wondering if this is a problem with the feed dogs/case?
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My sewing machine will sew for about 2" and then

http://welcome.solutions.brother.com/BSC/public/files/dlf/doch000470/bc21es20cs60ce50ex66xr6677ug10en.pdf

Above is a link to the PDF file for you sewing machine.

The error message E6 is The motor locked up because the thread tangled.

Solution - Remove the tangled thread before continuing operation.
2helpful
3answers

Machine is telling me E6 error but there is no thread tangled

If your thread is not tangled .The E6 will come up also if the top thread is not threaded properly. Is your thread breaking at all ?
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