Single lever facets do this all the time
flip the facet leverover
ie remove lever and spin the center gut 180 degrees re install the lever and wala you have hot and cold water
if not check your supplu lines dont have a kink in them or they are not pluged
remove hot supply line and open feed valve over a bucket no water ?
turn on the other shut off valve
remove cold line over bucket open valve you have water then you have a bad faucet
return it then install a glacier bay faucet they are cheep and they work well
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