If you are connected to a cable box the CC is being controlled by the remote of the box.
Usually there is a hot key on the cable box remote if not you can go into settings and under language turn CC on or off.
http://www.cox.com/residential/support/tv/guidedhelp.cox?articleId=5c1b57b0-d6c6-11e1-d920-000000000000
Hope this has helped?
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